What our members say

Be extremely careful dealing with this company. I have found their tactics somewhat sharp. This is my opinion and I have found this out to my expense.
I had an online poor experience and tried to cancel as monies were taken without my approval. Then I was contacted by an introducer and was then bombarded with wine offers trying to induce a sale. When I asked to have the subscription fee refunded or partially refunded having not spent a penny with them, I was told that I was out of the 14 day cooling off period. Very sharp practice, but hey ho if their reputation is worth less that £119 then sobeit I’ve been had, don’t let it be you. You’ve been warned

An absolute con. Persuaded to sign up and told my free trial period would be extended only to then find I’d been charged a subscription fee.
Avoid like the plague!

You are ripping people off, your membership conditions are completely unethical and the fact it is impossible to contact you underscores the fact that you know you are operating in an appalling way. I will start to protest at your events if you dont start to respond to my emails. You robbing shower of lying crooks.

Signed up for a 3-month subscription. Having reviewed the wine choice, and not used the service, decided to cancel. Found it very difficult to get a refund, to the point where needed to raise with bank.

Lovely wines, but at what cost? A reluctant review but you should understand the full picture before paying for ’membership’!

I’ve learned that you pay the full membership up front, all £119, not the £9.91/month, and it’s not refundable after 14-days.

You pay £6.99 for delivery.

And, guess what, I’ve found that you can buy most of the wines cheaper elsewhere BEFORE you add delivery and membership fees….. A whopping discount on a wine you wouldn’t spend £25 anyway is largely irrelevant for me.

And when providing feedback and asking to be refunded they are yet to send the money despite assurances.

I strongly advise that there are other much better value propositions out there.

UPDATE: thanks for your reply, but it isn’t accurate. You have refused to refund my membership fee as I asked for it after 10-days. The fee was clear, but not it being taken in one lump and also that it was completely NONE-REFUNDABLE after 10 days. How are we to sample the goods and services in only 10 days to determine if your model offers value. And I found, as many have noted here and elsewhere, it simply isn’t. So your response is disingenuous. And I still haven’t had a refund!

RIP OFF MERCHANTS DO NOT EVEN SELECT 1 BOTTLE. YOU WILL BE CHARGED AND NOT REFUNDED!!!

Lead me to believe browsing the website was aholding fee of £1 but later took £119 out of my account.
Scam
AVOID

This company is a disappointing, impossible to work with after the sale of the membership.. useless Customer Service impossible to talk to human being false promises on Saviour wine poor selection the whole thing is a poor experienceThey

I didn’t order anything I pay 119 £ and I didn’t receive nothing and also I request my bank to get back my money and they refuse to refund me also I tried to contact them without result now only way is going to court

£119 taken from my account without me knowing! Not very transparent at all. Be careful if you’re thinking about becoming a member.
No contact phone number so I have emailed them and got no response.

SCAM!!! Most of these reviews are fake. They took £119 out of my account, and claimed that I signed up for a free trial when I didn’t!! I downloaded their app to browse their prices and to see if it was worthwhile, but it backs you into signing up to their SCAMMING buisness that doesn’t even do good deals. What makes it worse is that after pestering them, they provided a refund form which asks for your ID!!!! This just screams red flag. THEY TAKE YOUR DATA and probably use it without your permission. When I asked about this unusual refund form, they just ignored me and all my chase up emails. Not worth your while. SHITE!!!!

Avoid this company they do nothing but harras you until the point they take £119 from your account even though you cancelled the membership and they even offered a reduced membership of £25 full of rubbish AVOID AVOID AVOID

Absolute con – took the membership in the trial period after i had deleted my subscription, which is a crime. Social media shows that this is quite a common scam, as well as taking an excessive amount of money for products. I have only received automated responses. Absolutely avoid this company unless you want to have money stolen from you.

Horrendous customer service!

Very unhappy to see I’ve been charged a membership fee of £90 despite the free trail period supposedly being extended.

Hidden small print that makes you take out a years subscription after 10 days.
Said wouldn’t take any money the instantly takes £1
Be careful

Awful customer service. Cancelled membership within 30 mins so should not have been charged. Was charged anyway and membership was never cancelled so I have had to cancel the membership again and have lost £119 and got absolutely nothing for it. Absolutely disgraceful service, denied that anything could have been wrong on their part and would not refund even though I alerted them within 24 hours of being charged.

This company is like all the others online. Don’t be fooled, I purchased 6 bottles, 1 was a Sancerre from a known quality producer and another from a known quality Rioja producer. The other 4 bottles were generic labels, so I trusted the company that they were worth the advertised prices. they arrived today, the 4 generic wines were dire, sweet dirt cheap nasty rubbish, I had to tip them away. The two expensive wines were ok, as they were famous mass produced over priced crap in the first place. I’m so disappointed, but the most disappointing thing is I knew this would happen. Avoid, everyone is better off buying Sainsbury’s the best, Morrisons the best, Aldi top wines, it’s funny actually that these guys had generic Pauillac and Aldi had the same at the same price, well in Aldi it’s on clearance at £14.99 , and it’s not worth any more..

PLEASE avoid. They will sneak a £119 membership fee on you without realising after making you authorise a £0.00 payment through the app.

I came across a Facebook advert for Winedrops claiming huge savings compared to supermarkets—this is completely misleading. Their prices are artificially inflated to make the “discounts” seem significant.

More concerningly, when you download the app, it requires you to enter all your personal and payment details before you can even see the prices. I only realised later why they do this: they charge a £119 annual membership fee. When I signed up, the app clearly stated that my card would not be charged, but this was deceptive. There is a so-called “free trial” that allows you to see the prices, but unless you manually cancel, you are automatically charged after a short period.

I looked at the wine selection, found no real savings, and closed the app without a second thought. A week later, on a Saturday night, I was hit with a £119 charge for a membership I never intended to use. After reading the website carefully, I saw that if you contact them within 24 hours, you can receive a partial refund. This is true—but instead of a refund, I was given a £50 store credit. Begrudgingly, I used the credit, only to be charged £6.20 for delivery.

When I questioned this, Winedrops claimed they had sent me an email explaining the charge. However, it went straight to my spam folder, so I never saw it. They also insisted that the membership terms were clearly explained in the app, but I consider myself tech-savvy, and I certainly didn’t see them properly displayed.

The whole experience felt like a deliberate trap, and I later found many similar complaints from other users. Unfortunately, I should have checked the reviews before signing up. Avoid this company at all costs—misleading marketing, sneaky charges, and poor customer service.

Didn’t pre-warn me about payments come out of my account when signing up and never used the app once and wouldn’t give me a refund, very dissatisfied!

Be very careful they cleverly get you to give details. Awwww then take money from your account like a scam spiders web. When you try to talk to customer service, not interested blar blar thanks for allowing us to scam you go away.
Be Very Careful they took £119. From my account there E Mail goes into Spam they have you…. Clever no refund

Absolute scam. After your “free trial” (that I didn’t use I’d like to mention) you get stung with £119 leaving your bank account without any prior warning. Thanks. Hope you buy yourself something nice with that

You suck

SCAM!!!! Joined and logged in to see what the idea of the app is, said I had to add a card so I did that then charged me £1 which was weird but it was only £1 then when I went to take my card off it automatically signed me into a membership of £119!!!!

I signed up by accident, and you have taken £119 from my account. I have no intention of using your service, yet you refuse to refund me! I see that you have done this to many others on Trustpilot, and I will make it my mission to warn people on every platform I can. You are not scamming me out of £119!

The company want your payment details before you can even view their products.

Scam and the company have terrible ethics. I had no idea I was being charged a membership fee until it debited as it is hidden in the small print. I emailed customer services within 48 hrs to advise I had been charged and hadn’t meant to ‘sign up’ but was the response was to hide behind ‘our terms stipulate’ rather than just being sensible and refunding a mistake. It is sad a company can do this to you, and even sadder they think its acceptable do so. It is clear the membership funds the discount for wine. I wonder how many people get charged without actually realising it?
Interestingly the first FAQ in on their FAQ page is ‘why have I been charged?’ I wonder why.
If one hope that by writing this review someone is saved by what is frankly an underhand hidden charge masked by small print terms and conditions. Be Careful!

So not join this app!!!
I was duped into a three month membership and told I could use the menu button on the app to cancel. There is no menu button on the link I was sent. Also the ‘free’ bottle you are tempted with is actually only yours when you buy five more bottles!
Be sensible use Majestic or go to Tesco for reasonably priced wines

Absolutely horrified at the sheer lack of humanity and understanding from your ‘support’ team. I have begged with them given my extreme circumstances for a refund since I have never utilised or taken advantage of this app nor services, yet met with zero understanding.

Glad you’re offering me bottles of wine to replace my bills for the month (even provided my bank statement to prove my case). Disgusting.