What our members say

6 bottles ordered, only 5 arrived. Contacted customer service had an initial response and since then it’s silence. No resolution to the issue. 3 days of no contact. Limited channels to get help (no phone number or live chat) very frustrating experience. Most likely due to a picking/packing oversight.

When the wine arrives its good, however my deliveries keep being aborted if no one is in at the address, this should be organised better! the communication is very poor if anything goes wrong! My credit disappeared, took a good few days for a reply via email. I suggest telephone line? or better help. I am waiting for my latest order, which i am told comes automatically after order 6 wines on my £199pa gold membership. Its not arrived (this is the 3rd time) i have no idea if its been dispatched and cant find a way of finding out on the app (unless i being thick), so i have emailed via ‘help’ and response is niot helping??

Here is an answer that might be of help:
To check the status of your wine order for ticket cus_SBWqnTyJBS0Z6t with reference 22ce49d34086c3c5887f00145df5e5b4, please follow these steps:

Step 1. Open the Winedrops app.
Step 2. Tap ‘Cellar’ from the bottom menu.
Step 3. View your previous orders and current delivery progress to find details regarding your order.

If you are still waiting for your order, you can also check the delivery tracking link that you received via email. Use this link to track your delivery in real time through the DHL Web App. If your delivery hasn’t arrived within 3 working days of dispatch, you can contact customer support at help@winedrops.co.uk with your order number for further assistance.

I cant find the ‘cellar’ tab anywhere on the app?

I am done using this app, the service is very poor!!!

If I could leave a rating below 1 star, I would.
I ordered an introductory case of wine, which had not been delivered after a week. When I had not received the wines after 1 month, I was convinced that it was a scam. What made it worse was when I was charged for a subscription of £119.00. Then what made it even worse, was when they charged me a further £119.00 the following month. When the company were replying to my emails, I was never convinced that I would get any satisfaction from them, in terms of a delivery of wine and a refund and cancellation of subscriptions. Then they ceased replying to emails. I am a determined person, honest and just. I enjoy wine, and all that I wanted was to try some different ones. Needless to say that I would NOT recommend Winedrops.

My front door faces onto the street had a msg courier didn’t have access to my property so no delivery was made. I requested a refund and they haven’t even bothered to either deliver what I paid for our refund my money Shane on you

Do not order from them!

What looked like a good online deal, ended up being a poor selection of wine, that nowhere near reflected the ‘savings’ they indicate on the advert. In addition, they automatically enrol you into a subscription service, where they take the annual fee upfront, without any ability to cancel, even if you are unhappy with the wine choices, prices and customer service.

I wish I had not ordered from them. They are also extremely inadequate in managing their customer service.

90% sure this is a scam

I’m extremely disappointed with the service surrounding my deliveries. For at least the third time, DHL has dumped my case on the front step and falsely claimed it was left “behind the gate.” This happens even when I’m at home—most recently around 7:30 PM on a Friday—yet they don’t even bother ringing the bell.

I’ve raised this issue with Winedrops repeatedly, and each time they assure me they’ll discuss it with DHL. But nothing ever changes. It feels like complete inertia on both sides. Instead of fixing the problem, Winedrops occasionally pacifies me with a free bottle of wine, which does nothing to address the ongoing lack of reliable delivery.

I expect better from both the courier and the company using them, and it’s extremely frustrating to see the same issue happen again and again with no real action taken.

They have taken money out of my account and I haven’t authorised this do not buy from them

Bunch of thieves. Stole £118 from a pensioner. Refuse to answer emails. Don’t use them !

I signed up for the trial and didn’t like any of the wines or prices so I cancelled in the time allowed. A week or so later a salesman called me at work and said he would add a free bottle to my ‘account’ in case I changed my mind. He fraudulently didn’t mention reinstating any membership. I didn’t change my mind and didn’t think any more of it until I saw £90 taken from my account. They are refusing a refund. Don’t use them – there are better wine companies with better customer service. I shall be pursuing a refund legally if I have to

I am not sure what to think of Winedrops, I’d like to think all was ok with my order and whether I did indeed get a good deal, however I paid £119.99 for 6 bottles of cloudy Bay earlier this week and today an offer came in for £13.99 for one bottle of Cloudy Bay which if you multiply up is £83.94, I don’t think mine was such a bargain after all. I’d appreciate any thoughts on this
I produced a screenshot and shared it with them as they didn’t believe me and have heard nothing back well out with their 3hr response. Not convinced I’d use again as feel a bit of a fool

UTTER SCAM – avoid.

A terrible experience. Delivered 6 bottles of the wrong wine, and have gone radio silent about replacing or refunding them despite numerous chasers. Hard to comment on the quality of the wine as its not what I ordered, but the efficiency of customer service has been abysmal. I am not sure if the problem will ever be put right and on that basis, its hard to justify making another order!

utter bollocks – Winedrops, Casedrops, or whatever you call yourselves next week are just scam merchants, who rip you off via underhand promotion of an app which involves paying £99 to download. Don’t read the fake CASEDROP reviews – just check out TRUSTPILOT and see why they have been suspended from the platform for ‘Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews’ and ‘Breach of guidelines

This company has been offering incentives for reviews. This company has been offering incentives in exchange for reviews. This can include discounts, gifts, and more.

This isn’t allowed on Trustpilot, as it can lead to bias and compromise the reliability of reviews. Are any of the reviews real? Well the 1* ones are for sure. Ignore the rest. https://uk.trustpilot.com/review/winedrops.com

Downloaded the app to have a look at it. I have since been spammed with calls. At least 3 per day for weeks. Absolutely disgusting. You block a number and they call on a different one. Harassing and pressuring.

I wish I could give no stars
I did not agree to the membership fee – had I been told I had to pay £119 for a year at the prices that is a lot of wine.

Do not sign up and do not down load the app

No stars if I could.. been messaging this company for 2/3 weeks and not had 1 reply. Customer service is terrible. Took £199 out of my bank.. SO NOT USE

After downloading the app but not subscribing this company took £199 from my Apple Pay without authorisation.
Shocking!
Will now not ever buy any wine from them

I have just joined and I am disappointed that the membership was not made clear and that transactions were taken without a basket/cart and checkout.
I immediately cancelled my membership and claimed a free bottle to which another £6.99 was immediately taken for posting! This is misleading the customer and is wrong – just by claiming a gift you take money out of my bank account!
I shall be posting on other social media platforms NOT to trust your integrity and honesty when purchasing wine.

At signup. Doesn’t recognize a uk number and the email doesn’t work. Well I tried.

They tried to take £119 out of my bank account (twice) without consent. When I downloaded the app originally, no pricing was viewable without signing up so I immediately deleted the app. But somehow I ended up signed up to a trial that linked to my bank card though Apple Pay. I was signed up without my knowledge. Zero email confirmations or communication. Zero email to say the trial had ended and to expect a bank charge of £119. Luckily I didn’t have the funds and have a great bank who declined the payment and have blocked them from further attempts. What kind of a business are you people trying to run. Sort it out.

You have to enter card details before you can even view any wines single wine. This in itself is a red flag. Also they remove any comments on TikTok that ask any questions.

Be cautious before downloading this app. I originally came across it on Instagram and thought it looked worth a try. However, after downloading, I was immediately met with a paywall. I quickly realised it wasn’t for me and uninstalled it. Not long after, I began receiving repeated calls from someone at the company. When I finally picked up, the caller used high-pressure tactics to push me into signing up for a “free” trial, which I reluctantly accepted despite having doubts. At no point was any payment mentioned or agreed to.

Following this, I received emails from the company, to which I responded clearly stating I wasn’t interested and asked to be removed from their system. Despite this, I was later charged £90.

In my experience, this app operates in a highly misleading and aggressive way. I feel it’s a manipulative business model designed to catch people out. Proceed with extreme caution

I cancelled my subscription three years ago, yet I’ve continued to be charged annually for a service I no longer receive. This marks the third consecutive year of unauthorized payments. Despite repeated requests to have my personal details removed from your database, no action has been taken. This not only reflects a serious lapse in customer care but also raises significant concerns about your compliance with GDPR regulations.

Cant set up an account. keep going round in circles!

Be really careful. From start to finish the whole app seems to be set up to entrap subscription. I was very cautious and my initial intention was just to be able to look at the pricing ..there in lies the hook. Even though I thought I’d successfully managed to circumnavigate the subscription aspect, a week or so later, I got slapped with a £199 charge for an annual subscription. I felt I had been very carful as I could see the way this app was already working. In the middle of chasing a refund out and so far, the email contact for that is unsurprisingly also not straight forward.

utter scam, still trying to take money from my account now after 5 months. do not go anywhere near this company.

Beware. Charged £109 within a short time for a “membership” that I didn’t sign up for. Ignoring emails which is their only form of communication. Lots of similar complains. I will be perusing a chargeback and posting honest reviews wherever possible. Do not fall int this trap.

Please be careful at what you order they have taken 2OO pounds off my card

This is a scam. Be very careful