What our members say

took £90 for a service I don’t use and then stopped all contact when I ask for a refund. If I could give zero stars I would

All the wines I just bought in the app tell me I’m saving £94.59.

When I looked them up individually online, the saving was £0.00

Trying to figure out how to cancel my free trail and the app does not have this functionality at all. No idea how much after the trial period.

Money taken from account no welcome email stating £90 fee.
I have contacted regarding payment to be refunded and have not received anything back from the company, i can’t see a way of unsubscribing.

Absolute SCAM. Cancelled membership on day 10 – Who has a 10 day trial? – There was no time frame mentioned at sign up and there is no time frame mentioned in their T&Cs. Told that my membership fee won’t be refunded because I’ve cancelled outside of the trial. You can’t see what’s available until you sign up. Avoid at all costs. Very unsavoury business practices.

Don’t join!! Simple as!!!
I rather stupidly joined but no response to any email or text. Paid my fee. Wish I hadn’t. Left naked wines to join…dont do it!!!! I certainly will be cancelling as soon as I possibly can…..

After seen this app pop up on my social media, and I am a big wine drinker, I thought I give it a look. Signed up, took a look but did not like it. This morning I get a notification that automatically they have taken £90 form my account!

I want my money returned. They are a disgraceful

Money grabbing cunts

Awful…. BE CAREFUL DID NOT EVEN REALISE I WAS BEING CHARGED £90 subscription….

I was not told over the phone that the £90 sign-up fee was non-refundable but now the website states that it is. the “savings” that they claim exist are absolutely non-existent and frankly fraudulant, the prices they list are available at multiple different retailers online.

customer service is terrible and frankly unresponsive – I would wholeheartedly reccomend that you do not sign up for this service!!!

They will take £90 from your account, I’m getting my money back via chargeback.

Scam artists taking money for nothing and not listening. Avoid like the plagie

My understanding was that my card details were only being taken if I intended to purchase. It wasn’t really clear what the amazing offers were from their advertising, so I applied for an exclusive membership. While I waited to be considered for the apparent privilege when all would be revealed, I received a few phone calls from their team but was unable to take them. At this point, I began to realise that this was little more than a sales funnel and that the impression they give isn’t authentic at all. So, I decided not to go ahead.

Checking my bank statements, I saw a deduction for £90. They now say this is made clear in their T&Cs and I can’t have a refund, but it was not made clear that this was the case. I haven’t used the service and don’t intend to; I didn’t even download the app. They will, however, offer me a £90 credit for a wine purchase that I don’t want to make and on wine that they claim they make no profit on, which clearly isn’t true.

In many unregulated industries, there’s often an illegal practice called “The Lump and Bump,” where a product or service is price inflated before discounting it to make it look like a good deal. I smell a rat here, so my advice is not to be taken in by fluffy sales patter. Make sure you read the terms, and I would give this company a wide berth. Don’t buy their overpriced wines; buy your wines in a trusted place.

If this has happened to you, see: Understanding the UK Consumer Rights Act 2015. There is a cornerstone provision to deal with these rogue traders. Give them the chance to put it right, and if they refuse, contact your bank and they will do a chargeback. You will get all of your money, and it will cost them £25. I suspect with this kind of practice, they won’t last long

If there was an option to give 0 stars I would. This subscription seems good when it is first presented to you. However, the RRP price of the wines for some wines is higher than average in the supermarket making the price look better than it is.

Very poor customer service and customer satisfaction. After having a free trial and deciding this wasn’t for me, I requested to cancel my subscription over the phone. Then later being charged £90 for the annual subscription. I was advised by customer service that this cannot be refunded as it states in their terms and conditions. However, I requested to cancel this subscription therefore do not believe I am at fault. Very disappointed with the poor customer service regarding this issue. Stay clear.

I like it seems many others have been scammed by the £90 membership fee. In touch with customer services which seems to be a road to nowhere and have also reached out to the joint founders.

It seems like a great concept but with this shady stealth charging it lets you down.

Am in touch with the fraud team of my bank and will also take to small claims if needbe as this is now about principle.

Horrible company. Wish I’d read the reviews first. Pushy salesman. I checked out the app and didn’t want any of the wines (too expensive for me). £90 was taken from my account with no notice. They refused to refund me even after appealing to them twice, saying they’d made it clear that the subscription would be charged after the free trial (not true!). Luckily my bank is quick and good at dealing with disputes and refunded the money. Only then did I get a conciliatory email from the Winedrops guy.

Crappy crappy company!!

Unbelievable no mention of 90GBP deduct until post it happening! Wish like so many others I’ve come to this page prior. Not as advertised

This is a scam please avoid.

*** UPDATE ***

Had an e-mail back from Winedrops – they have said they will not be refunding my money as they have an electricity bill to pay.

This is now being referred to trading standards.

Hammered by sales calls from different mobile numbers. Avoid putting your number in to the registration

I too have had £90 taken from my account, I only looked at the app to see what it was about, decided I wasn’t interested.
I was told when I emailed that I had been sent an email regarding this, it conveniently went to my junk mail.
Refusing to give me back my money! Absolutely disgusting!

I am delighted to say that the Citizens Advice Bureau Helpline is reporting them to Trading Standards.

Absolutely dreadful company tricking people out of £90 charges unauthorised

Jonny get this sorted what’s the point of having customers who don’t want to be your customer? Return my £90 today and I won’t be forced to start a viral social media campaign highlighting your trading practices

Disgusted with the fact that I downloaded the app to see what it was all about then decided it wasn’t for me and the £90 subscription was too me closed my account and they took the money anyway!!

These people are scammers. I clicked on a link and the app was downloaded just to see what it was about. I never agreed to a subscription and now £90 has been taken from my account which they have refused to refund. I will be doing my research on how to report this place. It must be closed down.

Disgusting service tricked me and took £90 from my account after cancelling my subscription I will be making a massive complaint and I have contacts that will ruin this company if they do not morally refund people who they have tricked!! Including me!

WINEDROP Just tried to take 90 pounds out of my account… scam… thankfully I only uses this account to transfer money… I don’t ever knowing have uesed this company… why are they still operating with all this complaints… would be 0 if I could.

Scam £90 taken out of my account
Anybody know address of directors
Andrew Sugar and Edmond Baker?