What our members say

Awful…. BE CAREFUL DID NOT EVEN REALISE I WAS BEING CHARGED £90 subscription….

I was not told over the phone that the £90 sign-up fee was non-refundable but now the website states that it is. the “savings” that they claim exist are absolutely non-existent and frankly fraudulant, the prices they list are available at multiple different retailers online.

customer service is terrible and frankly unresponsive – I would wholeheartedly reccomend that you do not sign up for this service!!!

They will take £90 from your account, I’m getting my money back via chargeback.

Scam artists taking money for nothing and not listening. Avoid like the plagie

My understanding was that my card details were only being taken if I intended to purchase. It wasn’t really clear what the amazing offers were from their advertising, so I applied for an exclusive membership. While I waited to be considered for the apparent privilege when all would be revealed, I received a few phone calls from their team but was unable to take them. At this point, I began to realise that this was little more than a sales funnel and that the impression they give isn’t authentic at all. So, I decided not to go ahead.

Checking my bank statements, I saw a deduction for £90. They now say this is made clear in their T&Cs and I can’t have a refund, but it was not made clear that this was the case. I haven’t used the service and don’t intend to; I didn’t even download the app. They will, however, offer me a £90 credit for a wine purchase that I don’t want to make and on wine that they claim they make no profit on, which clearly isn’t true.

In many unregulated industries, there’s often an illegal practice called “The Lump and Bump,” where a product or service is price inflated before discounting it to make it look like a good deal. I smell a rat here, so my advice is not to be taken in by fluffy sales patter. Make sure you read the terms, and I would give this company a wide berth. Don’t buy their overpriced wines; buy your wines in a trusted place.

If this has happened to you, see: Understanding the UK Consumer Rights Act 2015. There is a cornerstone provision to deal with these rogue traders. Give them the chance to put it right, and if they refuse, contact your bank and they will do a chargeback. You will get all of your money, and it will cost them £25. I suspect with this kind of practice, they won’t last long

If there was an option to give 0 stars I would. This subscription seems good when it is first presented to you. However, the RRP price of the wines for some wines is higher than average in the supermarket making the price look better than it is.

Very poor customer service and customer satisfaction. After having a free trial and deciding this wasn’t for me, I requested to cancel my subscription over the phone. Then later being charged £90 for the annual subscription. I was advised by customer service that this cannot be refunded as it states in their terms and conditions. However, I requested to cancel this subscription therefore do not believe I am at fault. Very disappointed with the poor customer service regarding this issue. Stay clear.

I like it seems many others have been scammed by the £90 membership fee. In touch with customer services which seems to be a road to nowhere and have also reached out to the joint founders.

It seems like a great concept but with this shady stealth charging it lets you down.

Am in touch with the fraud team of my bank and will also take to small claims if needbe as this is now about principle.

Horrible company. Wish I’d read the reviews first. Pushy salesman. I checked out the app and didn’t want any of the wines (too expensive for me). £90 was taken from my account with no notice. They refused to refund me even after appealing to them twice, saying they’d made it clear that the subscription would be charged after the free trial (not true!). Luckily my bank is quick and good at dealing with disputes and refunded the money. Only then did I get a conciliatory email from the Winedrops guy.

Crappy crappy company!!

Unbelievable no mention of 90GBP deduct until post it happening! Wish like so many others I’ve come to this page prior. Not as advertised

This is a scam please avoid.

*** UPDATE ***

Had an e-mail back from Winedrops – they have said they will not be refunding my money as they have an electricity bill to pay.

This is now being referred to trading standards.

Hammered by sales calls from different mobile numbers. Avoid putting your number in to the registration

I too have had £90 taken from my account, I only looked at the app to see what it was about, decided I wasn’t interested.
I was told when I emailed that I had been sent an email regarding this, it conveniently went to my junk mail.
Refusing to give me back my money! Absolutely disgusting!

I am delighted to say that the Citizens Advice Bureau Helpline is reporting them to Trading Standards.

Absolutely dreadful company tricking people out of £90 charges unauthorised

Jonny get this sorted what’s the point of having customers who don’t want to be your customer? Return my £90 today and I won’t be forced to start a viral social media campaign highlighting your trading practices

Disgusted with the fact that I downloaded the app to see what it was all about then decided it wasn’t for me and the £90 subscription was too me closed my account and they took the money anyway!!

These people are scammers. I clicked on a link and the app was downloaded just to see what it was about. I never agreed to a subscription and now £90 has been taken from my account which they have refused to refund. I will be doing my research on how to report this place. It must be closed down.

Disgusting service tricked me and took £90 from my account after cancelling my subscription I will be making a massive complaint and I have contacts that will ruin this company if they do not morally refund people who they have tricked!! Including me!

WINEDROP Just tried to take 90 pounds out of my account… scam… thankfully I only uses this account to transfer money… I don’t ever knowing have uesed this company… why are they still operating with all this complaints… would be 0 if I could.

Scam £90 taken out of my account
Anybody know address of directors
Andrew Sugar and Edmond Baker?

Total scam…. felt totally tricked and they took £90 which they refused to give back even though they say it’s a subscription and you should have a cooling off period! but the fact is I didn’t give my bank details!

Terrible company, had £90 deducted without subscribing, shipped wines at £6.99 charge without me requesting them to be shipped… a complete rip off and the customer services are unhelpful

You can’t see the wine until you subscribe then they offer you wine that is no cheaper than on the high street and send you lots of stuff you don’t want . I was unable to stop my subscription and they will not refund. Also the contact us does not work and you get no response.
Shockingly poor

Abysmal site and customer service. I downloaded the app, realised that the wines they had advertised were only available if I signed up for membership, so immediately deleted. One month later and I have been charged £90 and they are flat refusing to refund this to me. Instead, they’ve offered a so-called £90 credit, but to be quite honest their selection is quite mainstream and the deals they are advertising are not as good as they seem if you shop around elsewhere.

I would strongly urge all potential customers to carefully consider whether this is the type of company you want to buy your wine from.

I’ll be sticking with Naked Wine, those guys know how to treat their customers.

I have been charged £1 for signing up but have not been able to see the full list of wines. I then went on to the reviews and was prompted to return to the site to check what I was signing up for and yes the previous review was correct they were going to charge me £90 next week after my so called free trial!! I have cancelled the membership and will keep you updated.

Awful! Completely miss-sold. Charged me £10 for a bottle of wine as an introductory offer. Failed to tell me I had to order another 5 bottles before they would deliver my bottle I have already paid for!

I had to go onto the app to cancel my subscription, to which it has now charged me for another 2 bottles!

Waiting for a response to my email complaint.

Awful sales tactics and would avoid at all costs!

You fuckin robbing cunts £90 you’ve taken out of my account just for browsing your app to create an account they get you to to put in your phone number and I’m assuming if you have Apple Pay set up on you phone that’s how they get your account details cos I didn’t manually enter my details then they automatically enrolled me to a yearly subscription at £90 absolutely disgusting avoid this lot at all costs looking at the reviews this has happened to quite a lot of people! Wankers!

A very misleading site. I just wanted to browse the wines and got charged on 4 bottles without being able to see my shopping car nor cancel my subscription without paying 90£. A total scam.