What our members say

I liked that I could amend the delivery date as the short notice meant no one would be in for the original date. I don’t like the surly DHL drivers. I have a big notice on my front door stating that the door doesn’t open, ring bell and come to back door. So he KNOCKED on the front door and waited and so I went around. When he dumped the heavy box of wine in my arms and said ‘hang on a minute I’ve got to take a photo’ - I put the box on the floor. He then accused me of being snarly or sarky. Something like that. What is wrong with them?

N/A

I liked that I could amend the delivery date as the short notice meant no one would be in for the original date. I don’t like the surly DHL drivers. I have a big notice on my front door stating that the door doesn’t open, ring bell and come to back door. So he KNOCKED on the front door and waited and so I went around. When he dumped the heavy box of wine in my arms and said ‘hang on a minute I’ve got to take a photo’ - I put the box on the floor. He then accused me of being snarly or sarky. Something like that. What is wrong with them?

Wine selection and advice is excellent however had major issues with delivery. Looks like they have started a new delivery contract. Hopefully thus will change. Please do not use Evrie they are so so bad and do your business a disservice.

Wine selection and advice is excellent however had major issues with delivery. Looks like they have started a new delivery contract. Hopefully thus will change. Please do not use Evrie they are so so bad and do your business a disservice.

I like the concept, however the buy as you experience is really odd. In particular if a wine is out of stock, as I am unclear if I have been charged, how this impacts the subscription/free trial etc. This is nearly great, but honestly I lack confidence in how the service works at the moment.

I like the concept, however the buy as you experience is really odd. In particular if a wine is out of stock, as I am unclear if I have been charged, how this impacts the subscription/free trial etc. This is nearly great, but honestly I lack confidence in how the service works at the moment.

Deceptive Advertising
After singing up for many months, this app (and its advertising methods) are definitely not for me.

The big ‘grab your attention’ adverts on social media (and still present), naming some very big/popular brand I’ve never seen, except one which was on sale on the day I joined only.

The claimed discounts are deceptive. I did my homework and Winedrops is comparing its prices and claimed discounts to the very top/highest prices of what’s available online - I got in contact and fed this back, and the response was very copy/paste generic of ‘everyone does it’.

I’ve given them 3 stars because the app is great to use, there ‘cellar’ method is genius (you build up your own cellar and can dispatch when you wish - saving on delivery costs), and the selection of unique wines is good - but if you’re here for the big claimed discounts on big popular brands, you’re wasting your time.

Good wine but poor communication on pricing, free trial period etc

Good wine but poor communication on pricing, free trial period etc

Great wine. Prices not 100% accurate when you shop around, which is a shame deals aren’t always what they seem.

After singing up for many months, this app (and its advertising methods) are definitely not for me.The big ‘grab your attention’ adverts on social media (and still present), naming some very big/popular brand I’ve never seen, except one which was on sale on the day I joined only.The claimed discounts are deceptive. I did my homework and Winedrops is comparing its prices and claimed discounts to the very top/highest prices of what’s available online - I got in contact and fed this back, and the response was very copy/paste generic of ‘everyone does it’.I’ve given them 3 stars because the app is great to use, there ‘cellar’ method is genius (you build up your own cellar and can dispatch when you wish - saving on delivery costs), and the selection of unique wines is good - but if you’re here for the big claimed discounts on big popular brands, you’re wasting your time.

Great wine. Prices not 100% accurate when you shop around, which is a shame deals aren’t always what they seem.

My experience of Winedrops is somewhat mixed. The basic premise is that they cut out the middlemen and buy directly from winemaker and then they sell to you and make a small profit but are able to offer significant discounts. I’ve ordered 18 bottles in the tryout period and some of the wine was cheaper than you could elsewhere and some of the expensive Bordeaux was in fact more expensive from other wine clubs or retailers. I think if you add in the cost of the membership then you’ve really got to be buying in excess of 48 bottles a year to see any saving if at all. Personally I think the idea of something like Winedrops works for those who are too busy to go to a decent wine merchant. Living where I live we have one of the best wine merchants in the country offering wine from £5 a bottle to £100’s a bottle and it’s a joy to walk around their cellar and buy things and have an expert opinion. It’s not intimidating it’s a real pleasure to learn about the wines you’re buying. Thanks Winedrops not for me but I am sure you will be incredibly successful.

Check prices from other suppliers
I’ve just received my first case and have been checking the prices from other suppliers. The discounts are not as great as stated since the pre-discount price seems to be somewhat inflated. Especially if you factor in the membership fee. Not sure I’ll be continuing my membership after the first year.

Wine arrives quite promptly. So far so good. Would rather have a trial run for one month than have to pay up for a whole year. We just don’t order anything often enough.

Wine arrives quite promptly. So far so good. Would rather have a trial run for one month than have to pay up for a whole year. We just don’t order anything often enough.

My experience is exactly the same as the other one star reviews.I Wasn’t interested then your in and you can’t get out.Beware of companies with no contact details or customer service links on the website.UPDATE!After the above review went live I was contacted by the Winedrops sales team, it was discovered by them that I had inadvertently set up two accounts without knowing I had, this caused issues with their tech and meant that the Ap didn’t operate as it should for me. My feedback is, you shouldn’t be able to accidentally set up a second account, warning should be clear what’s happening. The approach via WhatsApp is a bit heavy handed. Which is how I got signed up twice.Please making getting in contact with you as an company easier, as I said in the call, if I have an issue it’s much easier to get resolved satisfactorily if I’m not frustrated by being left hanging with no easy way of getting my issue resolved directly with the company. If you need to reach out to me, it’s too late. Thanks for getting my issues resolved.

My experience is exactly the same as the other one star reviews.I Wasn’t interested then your in and you can’t get out.Beware of companies with no contact details or customer service links on the website.UPDATE!After the above review went live I was contacted by the Winedrops sales team, it was discovered by them that I had inadvertently set up two accounts without knowing I had, this caused issues with their tech and meant that the Ap didn’t operate as it should for me. My feedback is, you shouldn’t be able to “accidentally” set up a second account, warning should be clear what’s happening. The approach via WhatsApp is a bit heavy handed. Which is how I got signed up twice.Please making getting in contact with you as an company easier, as I said in the call, if I have an issue it’s much easier to get resolved satisfactorily if I’m not frustrated by being left hanging with no easy way of getting my issue resolved directly with the company. If you need to reach out to me, it’s too late. Thanks for getting my issues resolved.

I had a surprise call from the sales manager of Wine drops, a very nice gentleman called Ricky. He is such a breath of fresh air compared to our treatment from the other gentleman.Ricky apologised for our experience and took on board everything we have experience pointing out where he has and is making changes to how the calls are made and the detail that is given out to their customers.Ricky was terribly upset that things had gone so badly wrong for us, and he couldnt apologise enough and sent us the original wine that started this whole episode. He didn’t have to do this and in doing so he has shown how much we as customers mean to the team at wine drops. I’m not saying this will happen for everyone as they are a new tiny company but it is very much appreciated.What I really appreciated also, was the call, the personal touch since speaking with him I am even considering trying again with them in the future. He gave me a better understanding of how they operate as a company, and I urge any future customers to read and understand their process before ordering.Due to his call, I will order in the future and i am raising the star rating.Thanks again Ricky for caring about your customers and i look forward to ordering from you in the future.**********************As we promised we would update on this. Wine drops has given us back our money. We got the fraud squad at the bank involved even though he stated we wouldn’t get the annual money back we did. Thank goodness. I have highlighted to them that not having a contact number for them and the way the girls sell in his product is a con and really needs looking at as its fraud and they take your money and tell you that a sale bottle of wine is on its way to you when it isn’t.THIS COMPANY IS A SCAM.DO NOT GET INVOLVED WITH THEM.THEY HAVE TOTALLY SCAMMED US TAKING MONEY DIRECTLY FROM OUR ACCOUNT. I think the people who write the good reviews are his family and friends. I have tried to call them and to date HAVE STILL Not had a call back. They hide behind emails and take your money and send you a voucher to spend on their wines which is a total joke as you are asking for your money back. I really didn’t want to have to do this but i will put Johnny’s return email on here so you can see how they don’t care what you want its their way or no way which contradicts you rights as a consumer . I think this will be a visit to Harlow which is where they say they live still chasing them on company’s house so will keep you posted.

I had a surprise call from the sales manager of Wine drops, a very nice gentleman called Ricky. He is such a breath of fresh air compared to our treatment from the other gentleman.Ricky apologised for our experience and took on board everything we have experience pointing out where he has and is making changes to how the calls are made and the detail that is given out to their customers.Ricky was terribly upset that things had gone so badly wrong for us, and he couldnt apologise enough and sent us the original wine that started this whole episode. He didn’t have to do this and in doing so he has shown how much we as customers mean to the team at wine drops. I’m not saying this will happen for everyone as they are a new tiny company but it is very much appreciated.What I really appreciated also, was the call, the personal touch since speaking with him I am even considering trying again with them in the future. He gave me a better understanding of how they operate as a company, and I urge any future customers to read and understand their process before ordering.Due to his call, I will order in the future and i am raising the star rating.Thanks again Ricky for caring about your customers and i look forward to ordering from you in the future.**********************As we promised we would update on this. Wine drops has given us back our money. We got the fraud squad at the bank involved even though he stated we wouldn’t get the annual money back we did. Thank goodness. I have highlighted to them that not having a contact number for them and the way the girls sell in his product is a con and really needs looking at as its fraud and they take your money and tell you that a sale bottle of wine is on its way to you when it isn’t.THIS COMPANY IS A SCAM.DO NOT GET INVOLVED WITH THEM.THEY HAVE TOTALLY SCAMMED US TAKING MONEY DIRECTLY FROM OUR ACCOUNT. I think the people who write the good reviews are his family and friends. I have tried to call them and to date HAVE STILL Not had a call back. They hide behind emails and take your money and send you a voucher to spend on their wines which is a total joke as you are asking for your money back. I really didn’t want to have to do this but i will put Johnny’s return email on here so you can see how they don’t care what you want its their way or no way which contradicts you rights as a consumer . I think this will be a visit to Harlow which is where they say they live still chasing them on company’s house so will keep you posted.

Looking forward to receiving my first case, but so far disappointed with the limited wines for under £10.Also, of course, offers and selective comparisons make more of savings than reality, but i’ve paid for my annual membership now.

Discounted yes but real world range of 5%-10% to mainstream retailers not the huge discount values shown on the app. Add in the delivery cost and joining fee and the savings are minimal unless you are buying large quantities.

VERY GOOD IDEA LET DOWN BY VERY POOR DELIVERY
Concept is first class and works very well until we come to delivery where they are badly let down by DHL their designated delivery people. On a good day they are average but , on a bad day appalling More effort required to satisfy this particular customer who is considering leaving , which would be shame in view of my opening remark

Concept is first class and works very well until we come to delivery where they are badly let down by DHL their designated delivery people. On a good day they are average but , on a bad day appalling More effort required to satisfy this particular customer who is considering leaving , which would be shame in view of my opening remark

Concept is first class 👏 and works very well until we come to delivery where they are badly let down by DHL their designated delivery people. On a good day they are average but , on a bad day appalling More effort required to satisfy this particular customer who is considering leaving , which would be shame in view of my opening remark

Wondered what all the ads were about so decided to dip my toe into the water and try out Winedrops for myself. Novel idea, and seems to work OK. One duff wine so far just reported, so will see how the customer service is. Overall, other wines have been ok, but from looking around, you need to take some of the claimed discounts with a pinch of salt! Couple of months in and the jury is still out as to whether I will continue with another year when my subscription runs out.

I filled in my details on the online form expecting to see a catalogue of prices but instead got put on the waiting list for a call - I don’t think the process was very transparent. Then read some of the reviews and decided I wasn’t going to invest in membership without sight of the current price list, so e-mailed asking for my details to be removed - this was confirmed. Two weeks later had a call; when I referred to my details being removed the representative said that the call list was separate (which suggests they don’t understand GDPR obligations). He kept saying So you don’t drink wine? over and over. In the end I spoke over him and ended the call.

I filled in my details on the online form expecting to see a catalogue of prices but instead got put on the waiting list for a call - I don’t think the process was very transparent. Then read some of the reviews and decided I wasn’t going to invest in membership without sight of the current price list, so e-mailed asking for my details to be removed - this was confirmed. Two weeks later had a call; when I referred to my details being removed the representative said that the call list was “separate” (which suggests they don’t understand GDPR obligations). He kept saying “So you don’t drink wine?” over and over. In the end I spoke over him and ended the call.

Good discounts on wine. Sign up process was misleading though, hence 3 stars.