What our members say

Thinking it’s very good idea to have wines from the world but price wise not very competitive should be more incentive’s

Echo what most people are saying on this site regarding sign up and subsequent £90 subscription taken from my bank.It is in the T&Cs regarding the subscription but I don’t think it is made clear enough, so just make sure you’re aware of what you’re signing up to and cancel in the 10 day trial if not for you.I contacted the customer service team afterwards who were helpful, responsive and polite and are a credit to the company.

I could join all these people who put 1 star, but here is my story. And saying hello to Jonny , business owner, as well, as definitely you remember me as an aggressive customer, and I’m ready my review after this will be deleted straight away and I would be put to your black list .Like many of us , I was charged £90 for subscription, what I used first 5 min and just didn’t enter an app. Without adding a bank card it’s not usableAfter some emails of asking money back , I received script phrases, like ‘it is impossible, ‘see our t&c’ , etc , and a link to some article on the well-known website, about exemption of 14 days cooling-off period (the most legit link, isn’t it?). I know from experience, that almost everywhere is possible to get money back, knowing a legislation, or at least to withdraw from a contract with a minor loss.I literally was bombing with emails about that I’m not satisfied with a service and sudden charge from my card after 5 days adding it. Eventually they told me it’s only when that trial period is over , although in t&c not mentioned quantity of trial days.I referred to Consumer Rights Act 2015 about digital goods, with 5 paragraphs , and was insistent that I’m dissapointed with misleading information towards me from them. After some emails they said sorry admitting that and eventually I got money back.In the conclusion I would like just to suggest users to know their rights properly and read t&c and legislation carefully and to a business to be more transparent with the customers , to receive less angry reviews, modifying t&c.So being fair in my review , I will put 1 star is for the wide range of wines (especially good offers of luxury ones), 1 for good communication through emails , and 3rd one for actually giving back my money. -2 stars for the business way misleading customers and thinking they are not going to notice something is charged , how also using their legal illiteracy.So it’s up to you , use Winedrops, or not. If you are real wine lover , then maybe subscription would be even paid back. If not, I suggest to cancel subscription ASAP (better if it is couple days) or don’t download it at all to avoid the problems.

Echo what most people are saying on this site regarding sign up and subsequent £90 subscription taken from my bank.It is in the T&Cs regarding the subscription but I don’t think it is made clear enough, so just make sure you’re aware of what you’re signing up to and cancel in the 10 day trial if not for you.I contacted the customer service team afterwards who were helpful, responsive and polite and are a credit to the company.

I could join all these people who put 1 star, but here is my story. And saying hello to Jonny , business owner, as well, as definitely you remember me as an aggressive customer, and I’m ready my review after this will be deleted straight away and I would be put to your black list .Like many of us , I was charged £90 for subscription, what I used first 5 min and just didn’t enter an app. Without adding a bank card it’s not usableAfter some emails of asking money back , I received script phrases, like ‘it is impossible, ‘see our t&c’ , etc , and a link to some article on the well-known website, about exemption of 14 days cooling-off period (the most legit link, isn’t it?). I know from experience, that almost everywhere is possible to get money back, knowing a legislation, or at least to withdraw from a contract with a minor loss.I literally was bombing with emails about that I’m not satisfied with a service and sudden charge from my card after 5 days adding it. Eventually they told me it’s only when that trial period is over , although in t&c not mentioned quantity of trial days.I referred to Consumer Rights Act 2015 about digital goods, with 5 paragraphs , and was insistent that I’m dissapointed with misleading information towards me from them. After some emails they said sorry admitting that and eventually I got money back.In the conclusion I would like just to suggest users to know their rights properly and read t&c and legislation carefully and to a business to be more transparent with the customers , to receive less angry reviews, modifying t&c.So being fair in my review , I will put 1 star is for the wide range of wines (especially good offers of luxury ones), 1 for good communication through emails , and 3rd one for actually giving back my money. -2 stars for the business way misleading customers and thinking they are not going to notice something is charged , how also using their legal illiteracy.So it’s up to you , use Winedrops, or not. If you are real wine lover , then maybe subscription would be even paid back. If not, I suggest to cancel subscription ASAP (better if it is couple days) or don’t download it at all to avoid the problems.

Felt a bit pressured into making a purchase. Having had a phone call with a representative, I was charged for membership after agreeing with the representative that it wasn’t the right service for me.Joan Joh from Customer Care gave me £90 credit so I could try out the delivery (which may not work for my address).I put bottles up to £90 value in my basket but found it difficult to check/change my order- looking into it, I can email to cancel and refund the bottles in the basket.Not sure what will happen next as our apartments post often gets stolen… will find out in the next couple of day. Fingers crossed our wine arrives!

Felt a bit pressured into making a purchase. Having had a phone call with a representative, I was charged for membership after agreeing with the representative that it wasn’t the right service for me.Joan Joh from Customer Care gave me £90 credit so I could try out the delivery (which may not work for my address).I put bottles up to £90 value in my basket but found it difficult to check/change my order- looking into it, I can email to cancel and refund the bottles in the basket.Not sure what will happen next as our apartments post often gets stolen… will find out in the next couple of day. Fingers crossed our wine arrives!

Went in to look around at the prices of wine, simply to see what was on offer. There was no mention of being charged £90 to look at prices. A welcome email, when downloading the app suggested what a subscription could be and not a date/ any details of when I would be charged this amount. Although in the faqs it says cancel before charged.No dates were given, no timelines no reminder emails. No you’ve signed up to a month trial, cancel before this date etc.As I have never purchased any wine I can’t comment on the overall service.But I would suggest to avoid any company who in a cost of living crisis are taking £90 out of peoples banks accounts without permission and without providing a services are to be avoided.Update - I was refunded, after the dates was just with their free trial period.

Went in to look around at the prices of wine, simply to see what was on offer. There was no mention of being charged £90 to look at prices. A welcome email, when downloading the app suggested what a subscription could be and not a date/ any details of when I would be charged this amount. Although in the faqs it says cancel before charged.No dates were given, no timelines no reminder emails. No you’ve signed up to a month trial, cancel before this date etc.As I have never purchased any wine I can’t comment on the overall service.But I would suggest to avoid any company who in a cost of living crisis are taking £90 out of peoples banks accounts without permission and without providing a services are to be avoided.Update - I was refunded, after the dates was just with their free trial period.

Pretty fair. They sent the wine as expected with prompt delivery at a good price.

However, only being given a choice of a few wines at a time on the app has turned me away from using it further. It is possible to buy the wines they advertise at the same or similar prices elsewhere without the delivery or membership charges. The really super deals they show in their advertisements are seemingly never actually available.

Not bad. Not a rip off. But few (if any) benefits.

Edited: Winedrops have now reimbursed my £90. You have a 14 day cooling off period, so if you realise your error in time you ahould get your money back.Just had £90 taken from my account without permission. I had a look at the wines when I first got the app but didn’t think the prices were that great so didn’t order any wine. I was so shocked to see a massive £90 go out of my account last night.I have emailed requesting a refund. There is no phone number so you can’t speak to a human!

Edited: Winedrops have now reimbursed my £90. You have a 14 day cooling off period, so if you realise your error in time you ahould get your money back.Just had £90 taken from my account without permission. I had a look at the wines when I first got the app but didn’t think the prices were that great so didn’t order any wine. I was so shocked to see a massive £90 go out of my account last night.I have emailed requesting a refund. There is no phone number so you can’t speak to a human!

Given one star because wouldn’t allow me to give noneI looked at the app and had to enter card details to be able to browse I then had £90 taken from my bank account for membership which I didn’t sign up to and they now refuse to refund my money even though I’ve contacted them straight away and not used their services at allScammers that obviously don’t care about customer serviceEdit winedrops finally refunded my £90

I was not told minimum order quantity was 6 bottles or that I could only buy one of my introductory choice . The delivery charge was not explained on my signing up call . OK these are small issues but should be explained at the outset . The delivery using DHL was good and exactly on time not like some other delivery companies .

Given one star because wouldn’t allow me to give noneI looked at the app and had to enter card details to be able to browse I then had £90 taken from my bank account for membership which I didn’t sign up to and they now refuse to refund my money even though I’ve contacted them straight away and not used their services at allScammers that obviously don’t care about customer serviceEdit winedrops finally refunded my £90

Perfect for some, not so much for others
There are some really good deals, however I have found you can find some of them online for cheaper or similar but without the delivery cost. Customer service is quite quick too. I’d say if you’re someone who collects wine or buys a high volume of good wine regularly, then definitely get a membership. However if you just buy 7-9 quid bottles from the shop once a week, then you’re probably best just sticking to doing what you’re already doing.

There are some really good deals, however I have found you can find some of them online for cheaper or similar but without the delivery cost. Customer service is quite quick too. I’d say if you’re someone who collects wine or buys a high volume of good wine regularly, then definitely get a membership. However if you just buy 7-9 quid bottles from the shop once a week, then you’re probably best just sticking to doing what you’re already doing.

There are some really good deals, however I have found you can find some of them online for cheaper or similar but without the delivery cost. Customer service is quite quick too. I’d say if you’re someone who collects wine or buys a high volume of good wine regularly, then definitely get a membership. However if you just buy 7-9 quid bottles from the shop once a week, then you’re probably best just sticking to doing what you’re already doing.

Pretty fair. They sent the wine as expected with prompt delivery at a good price.However, only being given a choice of a few wines at a time on the app has turned me away from using it further. It is possible to buy the wines they advertise at the same or similar prices elsewhere without the delivery or membership charges. The really super deals they show in their advertisements are seemingly never actually available.Not bad. Not a rip off. But few (if any) benefits.

Pretty fair. They sent the wine as expected with prompt delivery at a good price.However, only being given a choice of a few wines at a time on the app has turned me away from using it further. It is possible to buy the wines they advertise at the same or similar prices elsewhere without the delivery or membership charges. The really super deals they show in their advertisements are seemingly never actually available.Not bad. Not a rip off. But few (if any) benefits.

I didn’t like that the choice is quite limited and you can’t search for a particular named wine, it is what is there and that is all. I’m not sure if the offers are that great, especially if the wine you like is not available. If the likes of Tescos have the wine you like on offer then you would probably get a better deal.The 2 wines I chose were at a good price and the App was easy to use and it arrived within a few days. You also have to take into account the delivery charges when considering if the offers are worthwhile.

8/6/24. Received response from Winedrops apologising for any lapses and deliver charge refunded. A listening and responsive customer service which is good. I will change my rating to take account.5/6/24. I was asked to provide specific identifying information which I have so duly, including name, 1 of the 4 receipt reference, contact information. Only thing I can add is that once I received a response from customer services, I was provided with a tracking number and the product was efficiently delivered.2/6/24. After assertive sales on telephone, was offered a 10 day trial. However, access to offers only lasted less than 24 hrs. It required me to sign up for the annual membership. emails of offers also stopped and I could not see any new offers.Payment was taken immediately upon adding to cellar and once 6 was reached I was charged delivery with confirmation of delivery in process. However even after 3 days the tracking was not available.Wrote to their customer services who took more than a day to respond with confirmation of order in process of delivery; but no attention to why the 10 day trial stopped after less than a day. Wines have arrived but I cancelled as there was no point in the absence of any new offers. Whilst there are wines to be purchased with discounts these are mostly ‘higher ends’ and none of the ones pictured in their ads such as 19 crimes as an example. In a nutshell, the products appear to be limited to the offers they release, but my access was guillotined after a day instead of 10; so whether a full membership is worth it is questionable. Also they only seen interested in vigorously recruiting new members with a lure of a very ‘reduced’ bottle and as in my case a spurious free trial period.

8/6/24. Received response from Winedrops apologising for any lapses and deliver charge refunded. A listening and responsive customer service which is good. I will change my rating to take account.5/6/24. I was asked to provide specific identifying information which I have so duly, including name, 1 of the 4 receipt reference, contact information. Only thing I can add is that once I received a response from customer services, I was provided with a tracking number and the product was efficiently delivered.2/6/24. After assertive sales on telephone, was offered a 10 day trial. However, access to offers only lasted less than 24 hrs. It required me to sign up for the annual membership. emails of offers also stopped and I could not see any new offers.Payment was taken immediately upon adding to cellar and once 6 was reached I was charged delivery with confirmation of delivery in process. However even after 3 days the tracking was not available.Wrote to their customer services who took more than a day to respond with confirmation of order in process of delivery; but no attention to why the 10 day trial stopped after less than a day. Wines have arrived but I cancelled as there was no point in the absence of any new offers. Whilst there are wines to be purchased with discounts these are mostly ‘higher ends’ and none of the ones pictured in their ads such as 19 crimes as an example. In a nutshell, the products appear to be limited to the offers they release, but my access was guillotined after a day instead of 10; so whether a full membership is worth it is questionable. Also they only seen interested in vigorously recruiting new members with a lure of a very ‘reduced’ bottle and as in my case a spurious free trial period.

Not many options, not well known brands, ie Malbec from Argentina only one item and not a very good one; in the publicity it spears a bottle of champagne Veuve Clicquot, but it does not appear in the website/ app as an option to buy; it is misleading.

The marketing for Winedrops suggests that its a disruptive business model which buys wine directly from producers, cutting out the middle men etc. In reality this is pretty much exactly the same way all wine clubs work, Laithwaites, wine52, and naked wines all have exactly the same model, they buy direct from wineries instead of wholesalers which does provide a discount.What sets Winedrops apart from most wine clubs is that instead of paying a set subscription and being sent a set number of wines per month, you pay an upfront fee of £90 and then you get access to a selection of wines at reduced prices. This way you are totally in control of what wine you end up being sent and you have a fairly wide selection. Some really premium stuff ends up on there at a fairly large discount, but also some quite unimpressive deals (echo falls for £3.99 was once offered to me!) and a lot of ‘exclusive’ wines where its really difficult to see if you’re actually getting decent value for money.You buy the wines upfront, and these are then added to your ‘cellar’. You can either have winedrops automatically ship wines once you have 6, 12 or 24 wines in your cellar, or just do it manually whenever you need. I really like this as unlike a subscription wine club, you don’t end up with loads of bottles crowding out the gaff at once, you can wait until you’re ready.So, is it value for money? If you want to buy, say, 48 bottles a year (4 per month), you’re looking at a cost of:£720 for the wine (assuming £15 per bottle on average)£90 per year for the membership£56 for delivery (assuming you use the default shipping method)So £866 all in, £72 per month or £18 per bottle.Compared to most of its competitor wine clubs, I think that’s incredibly pricey!Now, you can say, but l I get a level of choice with this that I otherwise wouldn’t get with a wine club. That’s true, you do. But imagine that you had a budget of £18 per bottle in your local wine shop, or in majestic wines, or even in a big supermarket. You’d end up getting some pretty decent stuff in no? And you’d have a lot of choice , especially if you buy online.The bottom line is, unless you are regularly buying really expensive wines or you buy loads and loads of wine, the discounts on offer here don’t really add up.

Not many options, not well known brands, ie Malbec from Argentina only one item and not a very good one; in the publicity it spears a bottle of champagne Veuve Clicquot, but it does not appear in the website/ app as an option to buy; it is misleading.

Not many options, not well known brands, ie Malbec from Argentina only one item and not a very good one; in the publicity it spears a bottle of champagne Veuve Clicquot, but it does not appear in the website/ app as an option to buy; it is misleading.

I feel the service was not as advertised. Vast majority are French wines and there are very few under £10. This is not what I was told when subscribing. It is extra for delivery which adds up. You need to look at the prices online as wine can often be bought cheaper elsewhere. I have cancelled my subscription.

I feel the service was not as advertised. Vast majority are French wines and there are very few under £10. This is not what I was told when subscribing. It is extra for delivery which adds up. You need to look at the prices online as wine can often be bought cheaper elsewhere. I have cancelled my subscription.

Review prices on Vivino before buying
Delivery of ordered wines is very quick. However prices given by Winedrops vary from what is shown in Vivino and generally much higher so perhaps discounts suggested are not as big as quoted or for some bottles no discount at all!