What our members say

Discounts????
The service, delivery and choice of wines is very good and as such Winedrops are helping people discover new and interesting wines. However, some of the discounts are deceptive. A little internet research suggests many wine companies are offering the same wines at roughly the same price…so there is no discount. Don’t be fooled with saving money…but the wines are spot on.

Wine was left behind my bin
Wine was left behind my bin, early, wife was out, came home early half hour before the allotted time, early is good but if the wine costs a lot of money I don’t want it left on my step

The wines are good, not as discounted as they claim but that’s a standard marketing thing.
However, they have sent me the wrong wine, a wine I’d never order even if it had a 90% discount and their support is nowhere to be seen.
Three days & no acknowledgement of my email beyond the auto send.
Naturally there’s no phone number.
This looks like a business that’s great until you have a problem, like they mess up your order. Then you can go shout at the wind.

The wine is excellent but unfortunately my first order took 8 days to arrive – would not mind but was told its next day delivery – please consider managing folks expectations and be honest about lead times please.

The wine is excellent but unfortunately my first order took 8 days to arrive – would not mind but was told its next day delivery – please consider managing folks expectations and be honest about lead times please.

The wines are good, not as discounted as they claim but that’s a standard marketing thing.However, they have sent me the wrong wine, a wine I’d never order even if it had a 90% discount and their support is nowhere to be seen.Three days & no acknowledgement of my email beyond the auto send.Naturally there’s no phone number.This looks like a business that’s great until you have a problem, like they mess up your order. Then you can go shout at the wind.

Edit 3 weeks later :I am now changing my review from one to 3 stars. I have received the wine that I bought plus the free bottle and I am very happy about it. I did not think that I would receive anything…I just wish the company was clear about the fees, etc.1st review :I feel silly I signed up for the free trial. Though it was the only way to see what wines and prices they were offering. I thought I was not risking anything with a free trial…I checked the wines but very few are under a tenner. I simply added one bottle to my case and got charged instantly. I wouldn’t have done it if I had known. It was not clear at all that I was buying it.The minimum order is 6 bottles plus £7 shipping. I wish I could go back and cancel everything now (but you cannot).I emailed the company 24 hours ago and hope they will respond. (They did, after 1 or 2 days)I still have a few days to cancel the trial period and would then lose the cheapest bottle at £8 that I “bought” as you need to buy 6 (cheapest that I saw) . Hopefully nothing more !Offers are also not so great, unless you have plenty of money. Bottles often start at around £15.A 10 day trial does not leave you much time to fill up your case as they only have a few bottles to choose from every day.Not a good experience.From the ad, I definitely expected some cheap options ! I also expected a real trial period…

On paying the delivery charge I was informed that my promotional bottle I paid for them to reserve for me was out of stock. Downgraded to 3 stars.Reading both positive & negative reviews I’m interested/excited to receive my 1st order of which I have just completed payment (including delivery charges).(£90 subscription also).Lots of stories that mention no sign of their promotional bottle and I did find that the prices were only probably a pound or 2 different to the supermarket prices and other wine suppliers….Hope I get my £170’s worth Watch this space

The wine is good.The website is poor. Get a new web designer please.My original purchase of £10.00 for a £78.00 bottle of wine has not yet arrived some four weeks on. I have had to raise a ticket.When I was in the process of looking at various wines to purchase, before I knew it, I had been charged for 6 bottles, with no way of reversing it.Great idea but needs the website improving massively.

The wine is good.The website is poor. Get a new web designer please.My original purchase of £10.00 for a £78.00 bottle of wine has not yet arrived some four weeks on. I have had to raise a ticket.When I was in the process of looking at various wines to purchase, before I knew it, I had been charged for 6 bottles, with no way of reversing it.Great idea but needs the website improving massively.

It’s all so easy

On paying the delivery charge I was informed that my promotional bottle I paid for them to reserve for me was out of stock. Downgraded to 3 stars.Reading both positive & negative reviews I’m interested/excited to receive my 1st order of which I have just completed payment (including delivery charges).(£90 subscription also).Lots of stories that mention no sign of their promotional bottle and I did find that the prices were only probably a pound or 2 different to the supermarket prices and other wine suppliers….Hope I get my £170’s worth 🤔😉Watch this space

I am a member of winedrops but I seem to have quite a few white wines delivered in my last box and given I don’t like white I’m amazed I seem to have ordered 4 out of 6??

All a bit of a con… bottles the same prices as the supermarket… wouldn’t waste your time with a 90 pound subscription.Big percentage off looks too good to be true because it is…

All a bit of a con… bottles the same prices as the supermarket… wouldn’t waste your time with a 90 pound subscription.Big percentage off looks too good to be true because it is…

I would say generally ok overall so far. I was offered membership at £90 for the year which feels high and so it needs to back it up by making at least double that of genuine savings from buying. The curated selection will be good for a lot of people and it throws up a broad but narrow range so people don’t get overwhelmed.I think the benchmark can be too favourable though, would like to see benchmarking against an average rather than a single sale price benchmark which sways the ‘deal’ metric.Buying process is extremely smooth and delivery too.I suspect I’ll use it for bulk buying for dinner parties etc.

I would say generally ok overall so far. I was offered membership at £90 for the year which feels high and so it needs to back it up by making at least double that of genuine savings from buying. The curated selection will be good for a lot of people and it throws up a broad but narrow range so people don’t get overwhelmed.I think the benchmark can be too favourable though, would like to see benchmarking against an average rather than a single sale price benchmark which sways the ‘deal’ metric. Buying process is extremely smooth and delivery too. I suspect I’ll use it for bulk buying for dinner parties etc.

I am very happy with the customer service shown by Simon. I highly doubt I would have signed up if it weren’t for him.The app looks easy enough to use and I’ve already purchased two bottles into 5 minutes of joining.5 stars!UPDATEI have updated my review to 3 stars.This because what I was told was actually not completely true which then caused some issues.I asked if 2 specific champagnes/ wine were in stock and I was told they were. On this basis I agreed to join.After joining the specific items were in stock but not available to me.I was then told I would have to wait for them to become available again and no one could give me a timeframe. I waited as requested and ended up cancelling the 2 bottles I had bought along with my trial as the items I specifically wanted never came back in stock.Had I been told this information at the start I wouldn’t have agreed to the trial so the whole thing was a waste of time.Winedrop were very understanding throughout the process.I also appreciate we all make mistakes.I still think the company have a good thing going. It’s just a shame it didn’t work out for me.

It was not made clear to me that this was a subscription service and any wines I was sent details of were not well discounted. I cancelled my membership and requested a refund which I have received. This may work for some people who buy a lot of wine but did not work out for me.

Wine is great? Value excellent. It’s a fun subscription and now tasting wine far nicer than I would have done previously.Only one delivery has come on time and to the correct place so far. I’ve been chasing a failed delivery for over a week now and getting nowhere.

Wine is great? Value excellent. It’s a fun subscription and now tasting wine far nicer than I would have done previously.Only one delivery has come on time and to the correct place so far. I’ve been chasing a failed delivery for over a week now and getting nowhere.

Quick delivery but I’m afraid the bottle I ordered doesn’t taste great.

Quick delivery but I’m afraid the bottle I ordered doesn’t taste great.

Extremely disappointed with the after-sales experience.Case has been « dispatched » last Sunday but still no signs of my wines nor a tracking link. App is not working properly and whilst they’re really quick at taking your money, Jonny is now taking a whole day to reply to 1 message.Where is my wine? I’ve paid for 12 different bottles and I wanted to have them with friends coming over tomorrow evening! 5 days to dispatch a case of wines seems a bit excessive to me!!Beware of those delays!Update 22/09/2023:Case has been held and not dispatched because one of the bottle I ordered weeks/months ago was « not in stock ». How’s that even possible as the bottles we’re paying for are supposed to be held in our case.Anyway, Jonny helped me to swap the missing bottle with an in-stock alternative and case has been dispatched yesterday… However, DHL now informed me that what was supposed to be a 24-hour delivery is now going to be delivered the new working day which is… Monday.24-hour delivery that I’ve paid £9.99 for I was expecting my case for a party with friends tonight but I now have to buy my own wines at another shop. Completely missed the point. I am really really frustrated.On top of that, they’ve asked me to submit more details or my review might be taken down… As far as I know my Trustpilot email address is the same as the one on my Winedrops account. Same goes with my phone number (Yes, it’s me Jonny, the customer with a French phone number that you’ve been speaking to the last 72 hours ).Like I said, this whole experience has been dreadful and disappointing. I won’t recommend them and I might be using Naked Wines which has been recommended to me by a couple of friends.Edit 2:I’ve just seen DHL has delivered my wine today. But still, the experience has not been good.Edit 3:Case has been delivered Friday after all. Glad to have it « on time ». But still, the explanation and experience wasn’t top notch and that is not something I was expecting when joining the Winedrops club.Jonny has been helpful.

Extremely disappointed with the after-sales experience.Case has been « dispatched » last Sunday but still no signs of my wines nor a tracking link. App is not working properly and whilst they’re really quick at taking your money, Jonny is now taking a whole day to reply to 1 message.Where is my wine? I’ve paid for 12 different bottles and I wanted to have them with friends coming over tomorrow evening! 5 days to dispatch a case of wines seems a bit excessive to me!!Beware of those delays!Update 22/09/2023:Case has been held and not dispatched because one of the bottle I ordered weeks/months ago was « not in stock ». How’s that even possible as the bottles we’re paying for are supposed to be held in our case.Anyway, Jonny helped me to swap the missing bottle with an in-stock alternative and case has been dispatched yesterday… However, DHL now informed me that what was supposed to be a 24-hour delivery is now going to be delivered the new working day which is… Monday.24-hour delivery that I’ve paid £9.99 for 😒I was expecting my case for a party with friends tonight but I now have to buy my own wines at another shop. Completely missed the point. I am really really frustrated.On top of that, they’ve asked me to submit more details or my review might be taken down… As far as I know my Trustpilot email address is the same as the one on my Winedrops account. Same goes with my phone number (Yes, it’s me Jonny, the customer with a French phone number that you’ve been speaking to the last 72 hours 🙄).Like I said, this whole experience has been dreadful and disappointing. I won’t recommend them and I might be using Naked Wines which has been recommended to me by a couple of friends.Edit 2:I’ve just seen DHL has delivered my wine today. But still, the experience has not been good.Edit 3:Case has been delivered Friday after all. Glad to have it « on time ». But still, the explanation and experience wasn’t top notch and that is not something I was expecting when joining the Winedrops club.Jonny has been helpful.

Just ended a call with customer services.Offered a free 10 day trial.At end of which £90 annual subscription was taken. No mention beforehand and will not refund.Absolutely scandalous.Considering options.Stay well clear!!!Update 10/09/23.£90 now refunded and first case of wines received.Still not happy that the subscription fee was debited without warning ( they say that was mentioned in phone conversation ) but everything else promised has happened therefore it seems that it is merely their system that needs to change.

Just ended a call with customer services.Offered a free 10 day trial.At end of which £90 annual subscription was taken. No mention beforehand and will not refund.Absolutely scandalous. Considering options.Stay well clear!!!Update 10/09/23.£90 now refunded and first case of wines received.Still not happy that the subscription fee was debited without warning ( they say that was mentioned in phone conversation ) but everything else promised has happened therefore it seems that it is merely their system that needs to change.

Cancelling the subscription can be difficult it seems!! sent whatsapp which is how you sign up and order, told need to phone number to cancel! However was on hold twice for over 10mins. After 10mins just an automated voice saying sorry no one is available and cuts you off.Wine is not special. Prices aren’t cheap… they’re not as good as what you get in any boutique wine shop between £15 to £20not worth paying a subscription fee for.You’re better off ordering through a normal retailer

Cancelling the subscription can be difficult it seems!! sent whatsapp which is how you sign up and order, told need to phone number to cancel! However was on hold twice for over 10mins. After 10mins just an automated voice saying sorry no one is available and cuts you off.Wine is not special. Prices aren’t cheap… they’re not as good as what you get in any boutique wine shop between £15 to £20not worth paying a subscription fee for.You’re better off ordering through a normal retailer

Wine discounts are good. Packaging is quite cumbersome. Vast majority of wines seem to be q expensive meaning there may be big discounts but absolute price still high.