What our members say

Good wine and nice customer service team – expensive auto renewed subscription cost

The prices look very good but this was the first time I have used the app and could not find a way to make up a mixed case of wine I wanted to buy.

Response from customer service seemed to take a little longer than expected

This app has me going round in circles and ending up back at the quiz page instead of allowing me to browse offers

Personally I don’t like it when companies entice you in to a subscription with special deals only to find you can’t get the same prices on their app. Cloudy bay Sauv blanc and whispering angel are two such examples. Subscribe and you can’t access those prices again!

Quite a challenge with the app, however the support/customer service helps. A bit disappointed with variety/options – feels like a lot of hype for something fairly “middle of the road” – nothing special/exciting really once you’ve seen a few days of the “daily drops”

This company MUST not be trusted. I found monies taken from my credit card using incorrect card information. When I enquired I was told I had started a trial. All I had recalled doing was trying to view their site, at no point did I provide enough details to be accepted as a ‘member’, nor did I sign up to a trial. I received no correspondence about this ‘trial’ nor anything about the end of this fake trial. I have also raised a complaint against my credit card provider who allowed monies to be taken without correct card information. Watch out everyone. Can see why the ASA are investigating. Update. Winedrops have been in touch and provided a full credit, with an apology for the confusion caused. For that alone I have increased my score to 3 stars. They still believe that their website, and the charges being raised, are clear. I remain of the opinion they are not. Many many negative reviews cannot be wrong.

Got a really good deal on 6 bottles of wine. As a member of a couple of wine clubs I would comment that: 1. My order was late. The carrier said it was delivered when it wasn’t. 2. Communications could be improved. I found it difficult to get in touch and get an answer from Winedrops 3. I was told I was getting a free extra bottle with my order and didn’t.

It give good offers on wine but not clear before signing up what the annual payments for these are, so check out first

Not the massive bargain I was expecting. Could have bought cheaper in Costco but thought I was getting a deal based on the over inflated RRP quoted. Also – very confusing when trying to cancel subscription. Was no confirmation and said account would renew today so I did it again today and now it says it will renew next week? It better not!

Ok… so… I am not a fool and I double check stuff but someone the £119 ‘membership’ passed me by, which si very very annoying. If it is such a big deal, front it up properly. I feel very annoyed.

Courier said had tried to deliver but never called at my addresses

I have paid £39.99 since Monday 3rd November 2025. Want to know when you gonna delivery red wine to me . Please let’s me know ASAP thank you.Naphat

The wine is a lot more expensive now and I’m not sure is value for money.

I had heard about some good deals on popular brands of wine so signed up to see what was available. I wasn’t entirely clear that I would be charged the £119 member fee just a couple of days in, so I contacted the support team to ask for a refund. I had no reply.However… as I had resigned myself to having paid the one-year fee, I have looked at some of the deals and some are excellent (such as Whispering Angel at around £12/bottle) so we have had some good deals. Whether we’ll recoup the membership cost in savings, I am not sure, because lots of the wine/champagne is available at Sainsbury’s for a lot cheaper when they have their ‘25% off for six’ offer on. I find the app difficult to use, but the website much easier.

Some good wine at good prices but the website and app are very difficult to use!

I have had issues over the last year not always due to the company but my bank not reconizing this firm but hopfully resolved now wine extreamly cheap and deserving of this company try it you wont be disapointed

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It’s hard to navigate the website , and there were glitches when I was trying to purchase whispering angel (6bottles) . Not sure if I will continue I will decide once I have tried the wines selected .

The wines were delivered within 5 days. However, not all the listed wines on purchase were sent… other wines were sent instead. I was disappointed because I bought the bundle because of those wines that were swapped for the ones I didn’t like.

Wine is delivered as stated and prices are genuinely lower than retail.

Good prices but the user surface of the app could be a lot better. You can’t really search for wines like barolo or Amarone. Maybe you can, but I’ve been quite limited in my collection

App kept crashing and some wines expensive.Special offers very good and delivery prompt.

Can’t ever find the champagne I like (veuve) at the price in the adverts

Good choice of wines but watch out for delivery charges, monthly fees.

It’s quite confusing it doesn’t say shipping price or minimum bottles however heard good things about it

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Great wines and deals to be had. Unfortunately the wrong orders sent. Membership fee taken and £12.99 delivery. All explained when looked at in detail but mine as an offer from instagram I thought I could just grab. Now several emails later still waiting on a refund. Great wines though.

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Product is great. App difficult to use. My shipping quantity is set for 6 bottles, ie one case. My first order came in 3 boxed and I was charged £6.99 each. Not good. But the products on offer are superb