What our members say

Charged for membership without knowing I had set one up as the UI was horrible

I have now read a number of reviews and mine is just another case of day light robbery.
Same as many other clients here, my intention was to browse the app to understand how it works, hooked by the adverts of good wines for a tenner.
The first thing I found odd was that I had been charged for selecting a wine and added it to the basket.
Now, which other online or bricks-and-mortar store in the world would charge you for putting something on the basket?
Then suddenly a couple weeks after I was charged £90 on my card, without my knowledge or consent.
I have emailed them several times asking for a refund but it was declined.
There’s nothing on the app as a prompt that this money will be taken, nor any email is sent to your inbox after they have taken the money, the operation is completely underhanded.
Stay away folks, the lack of transparency, poor commercial practices and the sheer lack of morals is not worth the hassle.
For those affected please let me know if you have managed in any way to get your money back.

I now add to a growing list of people saying they have lost £90 out of there bank account.I was also offered a red wine at a dropped rate offer and paid £7.50.I was on holiday when I received a fone call from someone within the
company i explainedi was on holiday at
the time spoke to the guy at no time did the guy tell me about a £90 membership
fee or i would have hung up straight away.Today when i spotted the money out my bank account i emailed straight away saying i had not signed up fot this basically a waste of time as same as everyone else they say they are not refunding the fee.Instead they have offered 2 bottle of wine to be added to basket also another offer was £50 added as credit but still refusing to give the £90 back.People stay well clear of this Company me alone i have lost £97.50 and the same as everyone else leaving negative feedback this lot Is raking it in at our expense.

Don’t trust them they took £90 from my bank account

Avoid, avoid, avoid. Took £90 from my account for a service I haven’t used nor intend to use, no notification that the payment would be taken today after being signed up to their app since the 21st July. Raised this with them immediately upon notification that the money had left my bank to be advised that there is nothing they can do as they have the T’s & C’s in 4 places. This is totally human error on my behalf but they are completely unwilling to refund £90 and instead are offering me wine to compensate for taking my money (I know sounds ludicrous that I’m refusing wine). Now usually I’m not the type to complain but this is wild!

I initially just enquired by downloading the app. Unfortunately it requires contact details to be entered. Once I saw there was a £90 annual fee, I was no longer interested; however, in the days since, I have received numerous unsolicited calls on a daily basis, which is completely unwarranted and frankly is blatant harassment! Avoid like the plague.

Avoid any dealings with this company. Until you download the app there is no mention that you are now enrolled in a ten day free trial and after this will be charged £90. There is no obvious way to avoid this on the app. To be fair, I emailed them to advise I did not wish to continue and they responded promptly. But since then I have hed repeated emails and now unsolicited calls. This is:
Dishonest by not making the charge much more transparent
Harassment when I have made it clear I wish not be be involved

Please can someone inform me how to cancel my membership?? There is no Profile option in the top right corner??
Many thanks

Cheryl

WOULD NOT RECOMMEND THEY TAKE MONEY OUT OF YOUR BANK WITHOUT YOU KNOWING. £90 EVERY MONTH DO NOT USE THIS APP TOTAL RIP OFF

DO NOT USE THIS COMPANY! Please beware. Do your research. They have conned so many people out of money by using deceptive tactics. The £90 membership is most definitely not worth it and the wine is not as cheap as you can buy elsewhere with no membership fee. This company will be closed down within the near future with the amount of complaints being submitted to the Financial Ombudsman.

I am most disappointed in Winedrops, they did not reply to my emails, and worst of all tried to take money with out my permission.

FAO Jonny (owner)

I’ve messaged you on LinkedIn - please reply by the end of the week in regard to taking a £90.00 bogus memberships fee from me.

I’m not a customer, I’m a victim of Fraud.

A little while ago my card was charged a surprising £90 fee for a service I hadn’t signed up for, from a company I didn’t know.
After some investigation and a call to the bank, the company in question turned out to be non other than Winedrops, a company that offers wine for less.

Suffering with Alpha One Antitrypsin Deficiency (A1AD) I have both COPD and Hepatomegaly (fatty liver disease and life limiting lung disease as a result of A1AD) suffice to say that the last thing in the world I would drink would be any beverage containing alcohol.

The bank (Virgin Money) were brilliant, and refunded the payment quickly having contacted winedrops and swiftly concluding their investigation. Winedrops then informed the bank that they were going to process a refund, and so the bank took back their money assuring me that winedrops would complete the refund withing three days or less.

However, the refund was never paid. Upon contacting winedrops, team member Joan Joh claimed that the bank had to complete their investigation, yet, the bank had already done this.

Asking the bank, they explained that they had already completed their investigation, and referred me back to Joh, who stuck to their guns and continued to lie to me about the bank needing to complete their investigation.

Joh then proceeded to inform me that it would take another nineteen days for the refund to be processed.

I am currently in the process of obtaining legal representation and taking these criminals to court in the hope this will stop them from doing this to other people!!

I am very unhappy that you have taken £90.00 out of my bank
account when i emailed to say i was not interested in this deal.
But you still took this out anyway please could i have this refunded back into my account before i take further action.

Mmmmm……interesting that you’ve taken a £90 subscription from an 17yr old???? Isn’t it illegal to sell to Minors?? Think a call to trading standards will be in order tomorrow about this

Awful company.

Do not use this company utter SCAM!
I have tried to cancel my subscription within the 10 days, i keep being hit by 90 pounds getting removed from my account!

All you people out there that have been scammed out of 90 pounds go to your banks and do a charge back.

Scam! £90 membership charged, no wine. Very obscure on sign up that you get charged automatically and email goes to junk. Poor way to run a company and will not last unless they fix quick.

Wanted to review the app without providing my bank details was not possible, which was concerning as I didn’t want to be charged for items in my basket until payment time for example. I can see from reviews here others have been billed regardless

I replied to an email and a chain started and was pretty much told sign up and see during free trial

Update your star guys, you definitely do not have 4.7/5 as reviews. False advertising.

Taken a £90 membership fee I was not expecting. Please refund.

rubbish service, scam. taken 90£ off me

Scam company. Dark patent tactics used to deceptively get people to enter bank details in order to just view the app. £90 taken in a very deceptive fashion.

Complete scam, no warning to the charge and they refuse to refund even after repeatedly explaining that I have no intention to use the app/ service as I no longer drink alcohol.
Avoid this company

£90 membership fee buried in the 20th point in the terms and conditions, they then bill you one day after the period ends and refuse any refund. You can’t get into the app without the registration to even see what they’re selling.
Basically a membership sign up scam

Taking £1 that I didn’t notice from entering phone number into a website to view wine prices feels scam-ish and stressful, followed by £90 a few days later is a sales strategy I’d suggest Winedrops stops.
I contacted my bank and they resolved it. You have 24hrs to change your mind after the £1 but as you don’t notice it you miss the cancellation window. I went to my bank within 3 hours of the £90 being taken rather than wait for Winedrops as I got an email about an hour after I’d complained that I’d not signed up to £90 “club” charges. The email from Winedrops said £90 allows us to keep the lights on ( does in my house too) - the whole thing feels like a scam
But some people like the “club” I did hear twice from Winedrops, second mail said “ we can’t help you as you raised it with your bank”

Resolved now through my bank.

I have just cancelled my membership and I was immediately kicked out from the app I could only log-on if I registered again! If you are not willing to pay back my £90, how can you kick me out from the app, when I paid a subscription until the 31/08/2025???
This is just getting shadier. I just want a full refund for this service I never used, reported within 24 hours of being charged that I wanted a refund and was straight away kicked out from my 1 year membership that I paid for when I cancelled…..

Complete scam. Charge you £90 for nothing then won’t refund you.

Unethical company will scam you for £90 do not download