What our members say

Dreadful, deals are never what they say the are, advertise wines at a price, can be bought from supermarkets or amazon cheaper and where the RRP prices come from are a mystery! Bought Whispering Angel, advertised at 9.99, would only allow you to buy 1 at that price but plenty in stock if you want to pay £19.99.
Avoid at all costs, complete con!!

24 hrs is unreasonable to spot a debit and respond. You were notified within 14 days on downloading the app that this was an error, and the membership has been cancelled. Neither goods, nor services have been received and the membership cancelled immediately, indicating no intention to receive any goods or services.
The advert for verve cliquot was false at the time of advertising and a clever hook.
No email was received confirming any subscription or membership. I have scoured every single junk mail item and inbox item, but nothing was received. There are no messages in the app.
The marketing approach is misleading and I have been misled thinking I was browsing some deals on an app.
If customer genuinely want your wine and are happy with it, then great, but this case is an error and I want my money back. The account if cancelled and I’ve contacted you several times to confirm the mistake and that I have no intention to buy wine from you.
Thanks

Dishonest company, do not use. Fake advertising drawing you in to then charge you for a membership that you are not aware of - £90 debit. I thought I was just browsing as I saw the good deal below. I do not want membership and I have no intention of buying any wine from them. I spotted the £90 debit from my account and I contacted them immediately and they are refusing to refund me.

Took money from
My account even though membership was cancelled months ago … terrible customer service

Absolute con! I have cancelled.my account that i didn’t even know I had they have taken 90 from my account and haven’t even ordered anything from site .
PLEASE BEWARE OF THIS BOGUS COMPANY.
I have also emailed for full refund daylight robbery!!!!!!

Please unsubscribe me from this site. I see you don’t display an unsubscribe button otherwise I would have used it. My email is peterjohn456@talktalk.net
Many thanks.

I’ve asked not to be charged as I didn’t realise the free trial meant an automatice charge of £90 with NO OPTION to OPT OUT. What an absolute disgrace.

Fraudulent scammers. Took a £90 payment from card without my permission. The company has been reported to card supplier who are investigating.

When you unsubscribe from emails they don’t remove you from their email list. And they charge you £90 without warning.

The wine is NOT cheap either, feels like a scam.

Not very impressed and can’t wait to leave, right from the start when I said that I was not in a position to join, but still tried to take the money out of my account, then DHL broke one of my wines and as yet four weeks later still nothing resolved

DO NOT USE THIS APP! They will charge you £90 without giving you the option about this - the payment is automatic. Total scam, they know what they are doing. Shame on them taking advantage of people, especially in this current climate.

Not to mention, all of these 4/5 star reviews that you see are clearly generated by AI!

£90 membership fee that I knew nothing about!!!! DO NOT GIVE YOUR CARD DETAILS. Unclear advertising and I feel scammed out of my money. There is no way I would have signed up. Requesting a refund immediately.

Took £90 membership … I knew nothing about this !!! Just messaged saying I want it back !!!!

Can’t cancel app, can’t cancel “membership” yet they still take £90 out of my bank.

Was initially interested however after a phone call for a free trial which I didn’t use I was then charged the subscription fee!
Didn’t receive a phone call as promised to check if I wanted to continue and then charged.
Very disappointed
Do not sign up to the app

They stole £90 from my account when I deleted the app

I am not happy being charge a membership when it’s a free app. They don’t have a phone number and I can’t find out how to cancel. You will be returning my money. I only down loaded the app to see what it was like. I don’t drink wine. I don’t want the membership

This is one of the worst companies I have ever come across. i download the app out of pure interest, they take £90 out of my account without my knowledge, and now i get an email every 10 minutes spamming me with the latest marketing rubbish

This company is a scam!

Signed up and had £90 taken from my account with our being informed, contacted the company and was told they had sent an email with the T&C which I never got.

They said I can cancel with in 24 hours and get a full refund but there app wouldn’t let me cancel.

I emailed them to cancel and they refused and then had had the cheek to start adding wine to my cart which I didn’t want.

Dont download this app.

This £90 was “stolen” from my account and they refuse to refund it. Went to unsubscribe and was offered wine to keep me and a date to allow me to unsubscribe a few weeks later. No wine has arrived unsurprisingly. Small print is all very well but it should be UPFRONT. I work in marketing and this is borderline fraud.
DO NOT get involved.

Absolute Scam/Con Artists,

Charge you a £90 fee after 10 days which they will not refund

Forces you to give credit card details before entering the app.
Contact buttons do not work

Very misleading and didn’t see a £90 membership fee for installing the app.

I’ve had £90 taken from my bank without authorisation

Downloaded the app to have a look at the selection and now they have taken £90 out of my account. This is an absolute scam.

£90 taken from my account absolute scam of a company . I’ve contacted bank to raise a dispute 10 days ago I added app looked at deals and tbh can buy it cheaper elsewhere. Same day they took £90 I contacted company and they then ignored me for 3 days now refusing to refund I haven’t purchased anything . Avoid at all cost don’t open app as they are scam artist. Customer service ignore you

Bought nothing and like below the other reviews below £90 was taken from my account with a flat refusal of a full refund. I had full access to the app for what amounted to about 1 minute and thought I was getting a 10 day free trial period.

Such sharp practice has lost my trust completely and I wouldn’t recommend them to my worst enemy!

I have not even bought anything yet and they took £90 from my account, and I’ve sent an email, no one is responding. What is going on? I haven’t even put my card details to you . Give me my money back and I will remove this review !

I have not even bought anything yet and they took £90 from my account, and I’ve sent an email, no one is responding. What is going on?

Deceiving company.
When you download the app on your phone it is not clear you are agreeing to a yearly membership of £90 per year. Without even ordering any wine…

The ‘membership’ is not done through Apple Subscriptions so their is no obvious footprint of sign up for the consumer and no protection when it comes to trying to cancel this.

I tried to cancel the membership when I saw the £90 come out of my account, and asked for a refund - but the company refused saying they had been clear. They offered a partial refund of £45? For what I haven’t even ordered any wine?

Complete scam.