What our members say

Charged £90 today after apparently signing up to a 10 day free trial. Had downloaded the app over a month ago but did not sign up. Customer services quick to refuse a refund. Still in process of trying to get money back. Would definitely AVOID.

Ordered wine never came cant get hold of anyone its like you dont exist !!!

Scamy company!
Charged me 90£ without me approving to the subscription. To get further to the app it asks for your details and banks details. Next page asks if you agree to the 90£ yearly subscription. As I was not aware of such charge I cancelled the app straight away and I see I’ve been taken 90£.
Stay away. They are Scam!!!

What was the £90 in the beginning for

Scam website. Beware you will be charged £90 without notice!!!

Absloutley disgusting way to do business, proper scam people.

You have taken £90 from my account. I only entered my phone number into the app, I then read your reviews about you taking £90 from peoples accounts without permission. I did not receive any terms of business nor did i subscribe or buy anything, after reading reviews I deleted the app but you have still taken £90 from my account 3 weeks later!

Would have left 0 stars if possible.

I had no idea I was actually ordering by simply adding things to my basket, I would never have done this and now find myself having ordered things I was merely considering. I emailed to cancel within minutes, as the website instructed me to but had no response until (conveniently) after the wine had been dispatched, which meant they couldn’t possibly help. I am stuck with paying for wine I hadn’t made a decision on. I can source the same wine elsewhere at the same price with free delivery, so there’s nothing to be gained by paying your fees. The response I had from customer service hasn’t been particularly helpful or understanding.

I find this a bizarre way to do business and therefore want no further part of it. I cancelled my subscription immediately I realised what a scam it was.

Absolutely awful! Not what I was sold. Stay clear!!!!!

Asked them to stop trying to take the 90 pound was ignored, then they kept trying so had to keep removing money from bank. They finally got hold of my childrens christmas present money! I asked for it back they said no!! I dont want wine credit… do not use! Not clear you try cancel offers free bottle of wine its not clear signs you back up !!

Beware. By entering your details you are signing up for a trial which is not made clear. If you don’t cancel you get charged £90 which they point blank refuse to refund. Terrible customer care. Would warn people off even looking at the app!

it is impossible to cancel this if you don’t want to be an annual member. It says go to menu then profile but these options do not exist. I do not want my membership to commence and I do not want to be charged.

check out the one star ratings before you join.

Title: Frustrating Experience with Subscription Model

I recently had a very disappointing experience with this service. I found myself unexpectedly signed up for a subscription, and when I realized the fee had been charged to my account, I immediately sought a resolution. Unfortunately, I was met with a frustrating process that left me feeling trapped.

Despite not having completed my profile or even wanting the subscription, I was forced to navigate an app to cancel it. The customer service was unhelpful, refusing my request for a refund. It’s incredibly disheartening to feel like there’s no recourse for customer service issues, especially when mistakes happen.

While the product itself may be good, the subscription model and lack of support make it a gamble. I would not recommend this service to anyone. If you encounter any issues, you may find yourself stuck without a solution. Save yourself the hassle and just go to the store or directly to the retailer; they’ll handle refunds without the runaround.

Disappointed that I was charged for full membership £90 without full knowledge and 24 hours after the supposed cancellation fee when I had chance to log in and cancel. Was unaware there was a membership fee and tried to resolve and got offered free wine I didn’t want the membership just to browse the selection to see if it was worthwhile and something me and wife wanted to use. first I knew was when money had been taken from my bank account. I have disputed the transaction and this has been refused. I will try again to get a refund

Joined up 5 days ago, cancelled membership no refund, offered red wine which we didn’t want no response on emails no wine sent out from 5 days ago, so at a loss despite a very valid reason for cancelling.Hard to believe it’s a 5 star review company.

The fact you have to give your card details and sign up to a membership without even seeing the wine first. There is a short free period, but it’s a lot of admin to find out only 3 bottles of champagne even though it advertises Verve but has none!
It doesn’t work out cheaper with a £7.50 per month subscription

Avoid this company absolutely disgusting. Taking payments without authorisation!!!!

I feel like I have been mugged by this appalling app. Had to register my credit card at point of trial. No explanation that as soon as you selected 6 bottles of wine they would be dispatched without the ability to review prior and approve. Tantamount to online larceny.

keep play such fraud game to cheat customer money

Awful. Do not get sucked in. I was asked to put my details in which I did but after it said they were not confirmed and I can’t buy wine as I needed to add my card details so I decided actually I don’t want to do this. I never re entered my details or confirmed anything so I was under the impression I wouldn’t be charged as they didn’t have my details they told me. And then I cancelled my account immediately. This was all within the first day. They then 10 days later took £90 from my account which I was completely unaware of, especially considering they told me they didn’t have my card details. Then when I emailed them and explained this they refuse to give you refund. Only offering credit on my account of £50 which I do not want as I will not be using this website.

Never agreed to sign up for this and feel like I have been duped, also Trust Pilot classes the whole this as a SCAM…

Makes it out like you’re adding card details so you pay when you fill your basket but actually just signing up to a sly (ridiculous) subscription. Wines on offer more expensive than retailers like Tesco and m and s. Unsure how they’re getting away with it.

WOULD NOT RECOMEND THIS COMANCY WHAT SO EVER TAKEN £90 POUND FROM MY SELF AS A SUBSCRITION APARENTLY NEVER BROUGHT ANY WINE AND IN THIS FEE NO WINE ASWELL NEVER DRINK IT SO THERE FOR IS ABSOLUTLY REDICULES WILL NEVER RECOMEND THIS COMPANY TO ANYONE WHAT A COMPLETE JOKE AND SCAM

Awful company, takes your money and still
Not wine. Scammers do not trust. Over £100 gone.

That’s company is trouble he take the money from my bank and don’t send me nothing all the reviews is fake big trouble

Awful company don’t bother discount average, can find better wine in local wine merchants. Customer service rude. Don’t make the subscription fee clear enough and to charge £90,00 for the year and only offer compensation of £50.00 just shows what type of people run this company. Pathetic

Awful. I was automatically enrolled [EVEN THOUGH I had thought I had cancelled my trial account within the janky app.]… I was automatically enrolled into a premium £90 subscription to which YOU OFFER NO REFUNDS?

DO NOT BUY FROM SCAM COMPANY.
At this rate judging by the number of reviews I have read I am not alone in that I have been charged after cancelling membership and discarded app, many people have reported cancelling, still being charged and this scum of a company forcing them to spend more money to get value for their membership. They also do not send you any reminder of membership and will send you emails via directory’s that do not reach you and claim they reminded you. Disgusting company greedy for money

I recently had an unfortunate experience with Winedrops. Despite not completing my account setup, I was unexpectedly charged £90 for a subscription I hadn’t signed up for. When I reached out to customer service, I was offered £120 worth of wine as a consolation instead of a refund, which felt inadequate as I never intended to join their membership in the first place.

The app also has had login issues, and I struggled to access my account. Despite following all the steps, I didn’t receive the necessary confirmation emails, further confirming that my account wasn’t set up correctly.

The team’s unwillingness to process a refund for what I believe was an unauthorized charge has left me feeling unsatisfied. I would advise caution to others interested in trying Winedrops—double-check their signup and payment processes to avoid unexpected charges.