What our members say

I ordered this wine three weeks ago, but I haven’t received it or heard anything from the seller. There’s been no communication about my order status, and I’m disappointed by the lack of follow-up. If the wine ever arrives, I might be able to give you a proper review, but right now I’m frustrated with the entire experience.

I’m unable to leave a meaningful tasting note since I haven’t received my order yet. It’s been three weeks with no contact from the team about the status of my delivery. I’m frustrated by the lack of communication and would appreciate an update on where things stand with my purchase.

I ordered this wine three weeks ago, but I haven’t received it or heard anything from the seller. It’s difficult to comment on the wine itself when the order never arrived. I’m disappointed by the lack of communication throughout this process. Hopefully this gets sorted out soon so I can actually try what I ordered.

I placed an order three weeks ago, but I haven’t received any communication from the team about its status. Without updates or contact, it’s difficult to know what’s happening with my purchase. I’m disappointed by the lack of follow-up and would have appreciated some acknowledgment of my order during this time.

I placed my order three weeks ago, but haven’t received it or heard anything from customer service. Without any communication or updates, I can’t even comment on the wine itself. I’m disappointed by the lack of contact and would appreciate some clarity on where my order is and when I can expect it to arrive.

I placed an order but unfortunately was never delivered the wine, yet was charged twice for it. This has been a disappointing first experience with the service. I’m hoping this can be resolved quickly, as it’s left me frustrated and uncertain about placing future orders.

I’ve ordered this wine before and was quite happy with it, but this bottle is completely different. There’s no body to it at all—it feels thin and insubstantial compared to what I remember. I’m not sure if it’s a different vintage or batch, but it’s a significant step down. Definitely not what I was expecting when I reordered.

This wine fell flat for me. The thick, muddy taste was unpleasant on the palate, and it simply didn’t justify the price. I bought three bottles thinking I’d found a good option, but one glass was enough to know I’d made a mistake. The other two are destined for the kitchen or regifting. If you’re considering this one, I’d suggest looking elsewhere—there are better options out there for the money.

Judging by the Reviews, I must have been one of the unlucky ones! Marketing and promotion, very good. But honesty and commitment could not be worse as far as my experience is concerned. Would be nice to get a response to feedback and be able to convert to one of the 5 star reviewers. But it aint gonna happen!

I purchased 6 bottles of wine for the advertised price of £59, great deal! almost too good to be true and it was. The checkout process made it seem like i was getting a discount on the purchase , only for a membership charge to appear on my bank statement a few days later.
Upon checking my emails i did see that the purchase included a 3 day free trial after which a fee of £119 for an annual membership would be incurred. There was reference to a cooling off period of 48 hours (huge relief) i emailed within the 48 hours to kindly ask for a refund, here is the kicker, you are not eligible for a refund if you have already made a purchase, so essentially i was locked in for £178 for the initial 6 bottle purchase from the start.
Very misleading as a customer, i should have read all the negative reviews before the purchase, all i hope is that this review helps prospective customers from making the same mistake i did.
I will stick to the high street shops going forward, at least i can guarantee paying the price advertised with no hidden fees.

Twice I have needed to contact customer service after my wine didn’t arrive and they have been terrible.
First time I emailed I didn’t even get a reply, it was only a free bottle so I left it there.
I emailed today for an order that has not arrived, yet my money has been taken. I got a five word reply with no real explanation, I have asked for further clarification and now seem to be getting ignored.
Disgusting service

I purchased a case of wine and was automatically signed up to a subscription via FaceBook. I discovered the subscription on day 4 after the purchase. When I tried to cancel the subscription, I was told that I had to do this within 2 days of opening the subscription. This is a SCAM. The standard ‘cooling off period’ is 14 days. The manner in which they FISH for a subscription is disgusting, with not right of appeal.

Lack of transparency on pricing. I signed up to the app looking to buy wine as and when required and nowhere was it clear that I would be auto charged 119gbp for a subscription, nor that I would have only 48 hours to request a refund. It’s not the cost, it’s the manner of the way they charged and leave only 48 hours to cancel.

SCAM - nowhere can I find the £119 membership fee stuff. Even you website mention nothing about.

My wine was claimed to be a rare 100-point scoring bottle. Unfortunately, the 100 points were awarded by some amateur Italian wine buff who scores everything 97-100 – talk about dubious marketing by ‘winedrops’

It’s also ranked as an IGT, below DOCG (highest) and DOC, but at least above Vino da Tavola (table wine). Further digging shows this is a wine you can buy anywhere for about £10, all ‘winedrops’ have done is stuck a different label on with the words Limited Edition - again dubius marketing.

Unbelievable that these people can get away with what they do. Taking money without agreement. Not delivering wine as agreed. Total SCAM! Avoid at all costs!

Terrible company scammers taking £119 without agreement

I feel cheated! I paid for 6 bottles of wine, believing the purchase was final. However, before they would ship, they required age verification, which meant downloading their app. Once there, I discovered I had inadvertently agreed to a subscription that commits me to spend a specific amount over a set period. I quickly cancelled the subscription, but now I’m £60 worse off.

My parcel was scheduled for delivery on Monday, yet it is now Thursday with no delivery attempt and no proper explanation. Customer service promised a response within 48 hours but failed to follow up or contact the delivery depot. The lack of communication and accountability is unacceptable.

My advice is NOT to deal with this “company”. I’m still waiting for a refund after several months. Once they have your money, they are not interested. and will not engage. They were happy to engage when ordering. Not worth taking the risk of losing money, not getting wines, ordered, and the hassle of trying to get your money back. Maybe not make you bankrupt. Its the principle!

BEWARE - another Auto subsciption - that fails to deliver - NEVER AGAIN - KEEP AWAY

NEVER AGAIN - Automatic subscription - money not returned - order not deliver - AVOID-AVOID

This company is the pits - first they charge me £119 fee without my consent and when I asked them to cancel my membership - nothing happened - Then they charged me for 6 bottles of RED and did not deliver - STAY AWAY FROM COMPANY - pass the message on - Laithwaites much better.

This is a annual subscription website BEWARE

Be very careful if you make the wrong decision to buy from this “company”. Once they have your money, that’s it, they don’t want to know. And you’re lucky if you get any wine. I really don’t understand what’s going on when I read other reviews. It’s a mystery to me! I question the truthfulness of the reviews.

In October and November I enquired about purchasing some wine, not interested in membership, I received no wine either time and was charged £39.99 each time, no receipt, acknowledgement nothing, i.e. no chance to realise and cancel, still not realising the situation I purchased the 6 reds for £39.99 on 20th Dec, money was taken, again no receipt, acknowledgement of payment, nothing, strange I thought but actually received the wine the following day; I thought no more about it until my bank contacted me to tell they saw the £39.99 withdrawn but blocked an attempt to withdraw £119 without my knowledge a few days later, need I say, no receipt, no acknowledgement, had no idea, £119, what was that all about? ! So they took 2 lots of £39.99 with no wine delivered, and attempted to steal £119, obviously I’ve permanently blocked this mob but I wonder how many folk get caught like this? I think it’s a scam of sorts so folk, really watch your step with this mob, read all the print thoroughly and bear in mind you only get 2 days to cancel anything, I’ve since realised.

AWFUL Company. I’ve been charged for a subscription that I did not sign up for. Months later I am still waiting for a refund. Now they’ve got my money, they’re not interested in communicating any more. AVOID this Company, it’s not worth the hassle.

Waiting for wine to be delivered (7 days later)
An extra, unauthorised amount of money taken from my account.

Scammers.

THEIVES

Two issues:
1. I ordered utilising an offer, unbeknownst to me got conned into a subscription service despite checking it was a one off order.
2. said order turns up, opened up Christmas Eve, 4 of the bottles were disgusting, not good quality red wine at all. Never had more than 2 bottles open at a time before! 3 went down the sink, one got drunk by someone with no tastebuds.
I am so glad I did not continue with the subscription service. Back to Virgin wines for us.