This company is an absolute pleasure to buy from. They offer a fantastic selection of wines, and every bottle I've tried has been excellent. The hardest part is resisting the urge to order everything! The service is top-notch and feels truly personal. Highly recommended
Amazing service! I really appreciate the regular deals and the always prompt responses. The value is excellent, and deliveries are always on time. No complaints at all—thank you!
A brilliant concept for buying wine, especially those hard-to-find bottles you won’t see on the high street. The value is generally excellent, and the communication is top-notch. Ordering through WhatsApp is a fantastic touch, making the whole process incredibly smooth—easily the best wine-buying experience I’ve had. Every bottle has been great so far, and I can’t recommend them highly enough!
My first six bottles arrived today, and I’m thrilled with my bargain Whispering Angel! The annual fee is absolutely worth it—you’ll easily save the cost on just one case, not to mention the extra savings on anything beyond that. I have to admit, the offers are incredibly tempting—it’s hard to resist buying them all!
A fantastic way to buy quality wine, especially those hard-to-find bottles you won’t see on the high street. The value is generally excellent, communication is spot on, and the app is smooth and easy to use. Every bottle so far has been great—no complaints at all!
Why have I been charged?
Winedrops has a membership fee which is explained in the onboarding process & intro email. This is an annual membership. After the free trial expires, you are automatically upgraded to members status.
Can I get a refund?
For any wine purchases that are yet to be dispatched, we can refund and cancel any outstanding orders. For membership fees, we generally do not refund these but will offer you compensation if you get in touch within 24 hours of being charged. If you spend over £20 a month on wine, you'll save much more than the membership fee! The fee helps us to buy large quantities of wine up front which allows us to get such awesome discounts.
Where's my wine?
You may already have purchased wine before downloading the app! This is held in the Cellar, and won't dispatch automatically. You need to top up to 6 bottles to get that shipped.
How does delivery work?
When you fill your case, we'll automatically deliver for £6.99. You can increase your case size in Dispatch Settings. Each additional bottle over 6 bottles incurs a delivery fee of £0.50 (e.g. a 12 bottle case costs £9.99).
What's the membership fee?
The membership fee allows us to cover our costs since we don't make much money on the wines themselves. If you spend more than £300 a year on wine, you'll make back this fee in no time! This fee is non-refundable. You must cancel before you're charged if you don't wish to become a member. Reply to this email if you've forgotten what plan you're on. For more info, read our terms: winedrops.co.uk/terms
Can I pause/cancel my membership?
Sure! You can cancel on our app by tapping the top right menu, and then 'Profile'. The cancellation option is in the 'Current Membership Plan' section.
What's the price beat promise?
We promise to beat all other UK retailers by £1 on our daily drop. If you find it cheaper, we'll beat it.
What if my wine breaks or gets lost in transit?
We know how scary it can be to get wine delivered! Expensive, breakable, nickable... that's why we include Insurance to protect your packages between our door and yours.
What if I don't like the wine?
Our 'no quibble' credit guarantee means we'll credit any bottles if they don't meet your standard. They might be corked, faulty, or you just might not like the taste...no matter, we've got your back!
How do I get in touch?
Any questions, email help@winedrops.co.uk. Alternatively you can tap 'Contact Us' in the menu on the app.
Get in touch! Email help@winedrops.co.uk
