Frequently Asked Questions
Find answers to common questions about Winedrops membership, delivery, and more
Winedrops has a membership fee which is explained in the onboarding process & intro email. This is an annual membership. After the free trial expires, you are automatically upgraded to members status.
You may already have purchased wine before downloading the app! This is held in the Cellar, and won't dispatch automatically. You need to top up to 6 bottles to get that shipped.
When you fill your case, we'll automatically deliver for £6.99. You can increase your case size in Dispatch Settings. Each additional bottle over 6 bottles incurs a delivery fee of £0.50 (e.g. a 12 bottle case costs £9.99).
The membership fee allows us to cover our costs since we don't make much money on the wines themselves. If you spend more than £300 a year on wine, you'll make back this fee in no time! This fee is non-refundable. You must cancel before you're charged if you don't wish to become a member. Reply to this email if you've forgotten what plan you're on. For more info, read our terms: winedrops.co.uk/terms
You can cancel on our app by tapping the top right menu, and then 'Profile'. The cancellation option is in the 'Current Membership Plan' section.
We promise to beat all other UK retailers by £1 on our daily drop. If you find it cheaper, we'll beat it.
We know how scary it can be to get wine delivered! Expensive, breakable, nickable... that's why we include Insurance to protect your packages between our door and yours.
Our 'no quibble' credit guarantee means we'll credit any bottles if they don't meet your standard. They might be corked, faulty, or you just might not like the taste...no matter, we've got your back!
Any questions, email help@winedrops.co.uk. Alternatively you can tap 'Contact Us' in the menu on the app.