Get in touch! Email help@winedrops.co.uk
We are likely to get back to you today - but please allow a few business days before following up
Why have I been charged?
Winedrops has a membership fee which is explained in the onboarding process & intro email. This is an annual membership. After the free trial expires, you are automatically upgraded to members status.
Can I get a refund?
For any wine purchases that are yet to be dispatched, we can refund and cancel any outstanding orders. For membership fees, we generally do not refund these but will offer you compensation if you get in touch within 24 hours of being charged.
Where's my wine?
You may already have purchased wine before downloading the app! This is held in the Cellar, and won't dispatch automatically. You need to top up to 6 bottles to get that shipped.
How does delivery work?
When you fill your case, we'll automatically deliver for £6.99. You can increase your case size in Dispatch Settings. Each additional bottle over 6 bottles incurs a delivery fee of £0.50 (e.g. a 12 bottle case costs £9.99).
What's the membership fee?
The £90 membership fee allows us to cover our costs since we don't make much money on the wines themselves. If you spend more than £300 a year on wine, you'll make back this fee in no time! This fee is non-refundable. You must cancel before you're charged if you don't wish to become a member. Reply to this email if you've forgotten what plan you're on. For more info, read our terms: winedrops.co.uk/terms
Can I pause/cancel my membership?
Sure! You can cancel on our app by tapping the top right menu, and then 'Profile'. The cancellation option is in the 'Current Membership Plan' section.
What's the price beat promise?
We promise to beat all other UK retailers by £1 on our wines. If you find it cheaper, we'll beat it.
What if my wine breaks or gets lost in transit?
We know how scary it can be to get wine delivered! Expensive, breakable, nickable... that's why we include Insurance to protect your packages between our door and yours.
What if I don't like the wine?
Our 'no quibble' credit guarantee means we'll credit any bottles if they don't meet your standard. They might be corked, faulty, or you just might not like the taste...no matter, we've got your back!
How do I get in touch?
Any questions, email help@winedrops.co.uk. Alternatively you can tap 'Contact Us' in the menu on the app.